Dispatch Team Lead — 24/7 Public Safety Ops

Nova Scotia; Shubenacadie; On-site; CAD 30,000 - 60,000; Full time

Job summary

A provincial emergency management agency is seeking a Team Lead to supervise dispatch operators, manage escalations, and ensure effective service delivery. The ideal candidate has at least a two-year post-secondary degree and three years of experience, including supervisory roles. This position requires strong organizational and interpersonal skills, proficiency in Microsoft Office, and the ability to thrive in a fast-paced environment.

Benefits

Free on-site parking

Career development opportunities

Valued and respected workplace

Qualifications

• Completion of a related two (2) year post-secondary degree.
• At least three (3) years of related experience, with at least 1 year supervisory.
• Expert in managing multiple simultaneous tasks.

Responsibilities

• On site supervision of dispatch operators.
• Providing ongoing feedback and quality assurance.
• Managing schedules and attendance.

Skills

Managing multiple simultaneous tasks

Interpersonal communication

Organizational skills

Leadership

Use of Microsoft Office Suite

Education

Two-year post-secondary degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

TMR2 Radio

Job description

A provincial emergency management agency is seeking a Team Lead to supervise dispatch operators, manage escalations, and ensure effective service delivery. The ideal candidate has at least a two-year post-secondary degree and three years of experience, including supervisory roles. This position requires strong organizational and interpersonal skills, proficiency in Microsoft Office, and the ability to thrive in a fast-paced environment.