Dispatch Supervisor

Canadian National Railway Company; Brampton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Safety-focused culture

Job summary

Canadian National Railway Company (CN) is seeking a Transportation & Logistics professional to efficiently move CNTL Owner-Operators and CN equipment. The role focuses on dispatch, planning, and coordination across Customer Service, Terminal Operations, and Rail Planning to meet on-time performance and customer expectations.

You will work in a fast-paced environment with a safety-focused culture, contributing to cost-effective operations and continuous improvement within CN's North American

Qualifications

• 3–5 years of experience in Transportation and Logistics.
• Bachelor’s Degree or equivalent work experience.
• Excellent written and oral communication skills.

Responsibilities

• Coordinate truck dispatch and ensure on-time performance.
• Monitor costs and optimize terminal and cargo movements.
• Plan loads and arrange delivery appointments with customers.
• Coordinate with terminal, customer service, and rail planning to ensure efficient operations.
• Work in a hybrid office environment with rotating shifts.

Skills

Transportation & logistics

Communication skills

Microsoft Excel

Fast-paced environment

Organizational skills

Education

Bachelor's Degree or equivalent

Tools

Microsoft Excel

PowerPoint

Word

Job description

At CN, everyday brings new and exciting challenges. You can expect an interesting environmentwhere you’re part of making sure our business is running optimally andsafely―helping keep the economy on track. We provide the kind of paid trainingand opportunities that long-term careers are built on and we recognize hardworkers who strive to make a difference. You will be able to thrive in ourclose-knit, safety-focused culture working together as ONE TEAM. The careers weoffer are meaningful because the work we do matters. Join us!

This is a position at Grade 10.

Job Summary

The incumbent is responsible for the timely and efficient movement of Canadian National Transportation Limited (CNTL) Owner-Operators and CN equipment to meet customer expectations. The incumbent oversees truck productivity to ensure optimal truck utilization and performance to key metrics. The position liaises with Customer Service, Terminal Operations, and Rail Planning to ensure efficient coordination. The role plans proactively to meet on-time performance metrics in a cost-effective manner.

Main Responsibilities

Truck Dispatch

• Ensure moves to trucks are assigned accordingly
• Oversee Dispatch board’s fluidity to maintain constant monitoring and re-planning as required including ensuring cost-effective on-time performance
• Answer incoming calls from CNTL Drivers and solve problems, ensuring key metrics are met
• Resolve any operational and delivery problems that require immediate attention in a professional and effective manner.
• Understand, interpret, and ensure adherence to applicable Canadian and US DOT trucking regulations

Cost Control

• Monitor metrics and find solutions to reduce customer wait time, terminal wait time, moves per load and outside cartage utilization
• Ensure discipline exceptions are identified and resolved to reduce costs as well as improve the supply chain for further efficiency
• Oversee tool plans, changing live load and unload to drop, create equipment pools, preload lists, file empty miles, liaise with customers to find optimal appointment windows including supply trucks to shunt.

Planning

• Ensure all loads and empties have executable appointments
• Communicate with customers to arrange pick-up and delivery appointments
• Rebook delivery appointments with customers when exceptions occur
• Ensure key metrics are met
• Collaborate with Driver Managers to ensure fleet sizing is correct
• Order outside cartage from approved companies
• Confirm swamping requirements are ordered and met

Coordination Between Departments

• Coordinate with Terminal to ensure loads are preloaded on chassis, pad plans are correct to achieve customer delivery appointments, decongestion plans, and problem-solving including missing bills and gate reporting issues
• Liaise with Customer Service as issues arise during pick-up or delivery, on-time metrics, and move priorities
• Communicate with Rail Planning to ensure correct reservations are applied, customer priorities are met, and recovery trucking is executed when required

Working Conditions

The role has standard working conditions in an office environment with a varying 24-hour shift work from Monday to Sunday and is eligible to participate in CN’s hybrid work model. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management.

Requirements

Experience

Transportation and Logistics

• Between 3 to 5 years of experience in the Transportation and Logistics industry
• Candidates with an equivalent combination of education, training, and experience will be considered

Education/Certification/Designation

• Bachelor’s Degree or equivalent work experience
• Candidates with equivalent practical experience, education or training will be considered

Technical Skills/Knowledge

• Excellent written and oral communication skills
• Advanced knowledge of Microsoft Suite (Excel, PowerPoint, Word)
• Ability to work in a fast‑paced environment
• Organized, detail-oriented, and able to prioritize tasks

About CN

CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America'ssafest, mostinclusiveandsustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at [e-mail].

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

Please monitor your email on a regular basis as communication to applicants is done via email.