Dispatch Operator - Joseph Brant Hospital

Paladin Security; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security service provider in Burlington is seeking a Dispatch Operator for Joseph Brant Hospital. The role involves assisting with incident investigations, customer service, and monitoring security systems. Ideal candidates should have strong communication skills and experience in dispatch or call centre positions. This full-time position offers a competitive salary ranging from $20.13 to $21.27 per hour.

Benefits

Opportunities for training and professional development

Competitive salary and benefits package

Free uniforms

Paid vacation & sick days

Daily pay available

Qualifications

• Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre.
• Vulnerable Sector Check required.
• First Aid CPR C required.
• Legally authorized to work in Canada.

Responsibilities

• Assist with incident and complaint investigations.
• Communicate concerns with Supervisor or Team Lead.
• Provide customer service to Hospital Staff and Security Staff.
• Monitor security systems and respond to incidents.

Skills

Reading, writing, and verbal communication skills

Proficient with MS Office suite

Ability to type at least 50 WPM

Ability to work in a fast-paced environment

Experience in Alarm Monitoring or Call Centre

Education

High School Diploma/GED

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Site Overview

Joseph Brant Hospital is a community hospital serving the City of Burlington and surrounding areas, since 1961. The hospital provides a range of services, including specialist clinics, medicine, surgery, emergency, maternal/child, mental health and rehabilitation/complex continuing care. In 2018, the hospital completed a redevelopment and expansion project to better serve the growing community.

Position Details

Position: Dispatch Operator

Site: Joseph Brant Hospital, 1245 Lakeshore Rd., Burlington, ON L7S 0A2

Hours: Continental Rotation (0700-1900/1900-0700hrs)

Pay Rate: $20.13/hr. - $21.27/hr. (based on the leveling system)

Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours

Internal Posting Date: Oct 28, 2025

Internal Posting Closing Date: Nov 04, 2025

External Posting Closing Date: Nov 07, 2025

Responsibilities

• Assist the Supervisor and/or Team Lead with incident and complaint investigations.
• Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
• Communicate any concerns/issues with Supervisor or Team Lead.
• Communicate information to Clients and Security team members using telecommunications systems and equipment. Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
• Provide customer service to Hospital Staff, Security Staff, and General Public.
• Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
• Dispatch all service calls to the appropriate responder(s) as per the established procedures.
• Direct back-up support units, as needed, to incidents and calls for service.
• Complete detailed documentation and reports of activities as called into the Security Department.
• Monitor security systems (CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
• Interact with Police, the Fire Department, and EMS.
• Update and maintain the Security Incident database.
• Perform other duties as assigned.

Qualifications

• Strong reading, writing, and verbal communication skills. Proficiency with MS Office suite, Outlook, Word, Excel, etc.
• Ability to type a minimum of 50 WPM with no errors.
• Ability to function effectively in a fast-paced and stressful environment.
• Ability to process large call volumes and exercise sound and accurate decisions.
• Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience.
• Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2).
• Vulnerable Sector Check.
• First Aid CPR C.
• Legally authorized to work in Canada.
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB).
• Applicants who do not possess these certifications can opt into Paladin\'s Use of Force (UOF)/Management of Aggressive Behavior (MOAB) training program prior to onboarding to meet the requirements of the position.

Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the training with a 6-month commitment to the position/availability.

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package
• Free Uniforms
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Work today, get paid today—daily pay available
• Additional perks

Education Requirements

High School Diploma/GED

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends, Continental Rotation (0700-1900/1900-0700 hrs).

Relocation is not provided

Number of Openings for this position: 1