Dispatch Operator - Joseph Brant Hospital

Paladin Security Group Ltd; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A Security Company in Burlington is seeking a Dispatch Operator to manage service calls, support security operations, and communicate critical information. Applicants should have strong communication skills, experience in relevant fields, and the ability to work effectively in a fast-paced environment. The role offers competitive pay, professional development opportunities, and a comprehensive benefits package.

Benefits

Opportunities for training and development

Free uniforms

Paid vacation and sick days

Dry cleaning and tailoring allowance

Daily pay option

Qualifications

• 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring or Call Centre.
• Legally authorized to work in Canada.
• Must provide certifications in Use of Force and Management of Aggressive Behavior.

Responsibilities

• Assist Supervisor with incident investigations.
• Communicate concerns/issues with Supervisor.
• Take incoming radio, phone, and in-person calls.
• Dispatch service calls to appropriate responders.
• Monitor security systems and respond to incidents.

Skills

Strong reading, writing, and verbal communication skills

Proficiency with MS Office suite

Typing speed of 50 WPM with no errors

Ability to function effectively in a fast-paced environment

Ability to process large call volumes

Experience in Alarm Monitoring or Dispatch

Education

High School Diploma/GED

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

• Site Overview: Joseph Brant Hospital is a community hospital serving the City of Burlington and surrounding areas, since 1961. The hospital provides a range of services, including specialist clinics, medicine, surgery, emergency, maternal/child, mental health and rehabilitation/complex continuing care. In 2018, the hospital completed a redevelopment and expansion project to better serve the growing community.
• Position: Dispatch Operator
• Site: Joseph Brant Hospital, 1245 Lakeshore Rd., Burlington, ON L7S 0A2
• Hours: Continental Rotation (0700-1900/1900-0700hrs)
• Pay Rate: $20.13/hr. - $21.27/hr. "based on the levelling system"
• Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
• Internal Posting Date: Oct 28, 2025
• Internal Posting Closing Date: Nov 04, 2025
• External Posting Closing Date: Nov 07, 2025

Description

• Assist the Supervisor and/or Team Lead with incident and complaint investigations.
• Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
• Communicate any concerns/issues with Supervisor or Team Lead.
• Communicate information to Clients and Security team members using telecommunications systems and equipment.
• Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
• Provide customer service to Hospital Staff, Security Staff, and General Public.
• Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
• Dispatch all service calls to the appropriate responder(s) as per the established procedures.
• Direct back‑up support units, as needed, to incidents and calls for service.
• Complete detailed documentation and reports of activities as called into the Security Department.
• Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
• Interact with Police, the Fire Department, and EMS.
• Update and maintain the Security Incident database.
• Perform other duties as assigned.

Qualifications

• Strong reading, writing, and verbal communication skills.
• Proficiency with MS Office suite, Outlook, Word, Excel, etc.
• The ability to type a minimum of 50 WPM with no errors.
• Ability to function effectively in a fast‑paced and stressful environment.
• Ability to process large call volumes and exercise sound and accurate decisions.
• Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience.
• Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2).
• Vulnerable Sector Check.
• First Aid CPR C.
• Legally authorized to work in Canada.
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB). Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) training program prior to onboarding to ensure they meet the position requirements.

Why choose Paladin?

• Opportunities for training and professional development.
• Competitive salary and benefits package.
• Free Uniforms.
• Dry cleaning & hemming/tailoring allowance.
• Paid vacation & sick days.
• Work today, get paid today—daily pay available.
• Additional perks.

Education Requirements (All)

High School Diploma/GED.

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are shortlisted will be contacted for an interview.

Benefits

Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability.