Dispatch & Customer Care Specialist

GFL Environmental; Saint John; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading environmental services company in Saint John, New Brunswick, seeks a Dispatcher responsible for scheduling services and ensuring efficient communication between drivers, customer service, and operations. The ideal candidate will have a high school diploma, 12 years of relevant experience, and strong communication skills. This full-time role offers direct involvement in customer satisfaction and service efficiency.

Qualifications

• 12 years of experience in dispatch, transportation, or customer service.
• Strong communication and interpersonal skills with a customer-first approach.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Advanced computer skills with accurate data entry and typing speed.

Responsibilities

• Schedule services and manage customer requests for service changes.
• Dispatch calls to drivers based on route assignments and locations.
• Conduct driver check-ins to ensure paperwork accuracy.
• Collaborate with internal departments to resolve service issues.
• Field and respond to incoming calls and emails from customers.

Skills

Typing

Data Entry

Customer Service

AS400

Transportation Management Systems

Computer Skills

Paratransit

Microsoft Outlook

Computer Literacy

Dispatching

Logistics

Phone Etiquette

Education

High school diploma

Post-secondary education in logistics or transportation

Tools

Microsoft Outlook

TRUX software

Job description

A leading environmental services company in Saint John, New Brunswick, seeks a Dispatcher responsible for scheduling services and ensuring efficient communication between drivers, customer service, and operations. The ideal candidate will have a high school diploma, 12 years of relevant experience, and strong communication skills. This full-time role offers direct involvement in customer satisfaction and service efficiency.