Dispatch Assistant

J.D. Irving, Limited; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A transportation company in Dartmouth is seeking a Dispatch Assistant to effectively manage driver operations and provide excellent customer service. The ideal candidate will have 2-5 years of dispatch experience and strong leadership and communication skills. This position offers various benefits including a flexible health plan, vacation time, and opportunities for growth within the company.

Benefits

Dynamic work environment

Flexible health plan

RRSP matching program

Employee Assistance Programs

Health & Wellness reimbursements

3 weeks' paid vacation

Maternity leave top-up program

Growth opportunities

Qualifications

• 2-5 years of dispatch experience in a transportation environment.
• Ability to multi-task and willingness to learn.
• Familiarity with FACTS knowledge is an asset.

Responsibilities

• Dispatching drivers.
• Managing driver productivity.
• Data entry to comply with company KPI's.
• Scanning of paperwork.
• Assisting team with reception and customer service inquiries.

Skills

Customer service skills

Leadership skills

Communication skills

Organizational skills

Time management skills

Microsoft Office Suite

Education

Trade Certification or Associate’s Degree

Job description

Midland Transport is currently seeking a Dispatch Assistant based out of the Dartmouth Terminal. The selected candidate will be a self-starter with a strong work ethic and a "Can Do" attitude.

Benefits

• A dynamic, safe, and rewarding work environment
• A flexible health, drug, dental, and vision plan
• RRSP matching program
• Employee & Family Assistance Programs
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation
• Maternity leave top-up program
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies

Qualifications

• Education Required: Trade Certification or Associate’s Degree
• Years of Experience Required: 2-5 years of dispatch experience in a transportation environment
• Ability to multi-task and willingness to learn
• Excellent customer service skills
• Strong leadership skills
• Solid interpersonal, communication (verbal and written), organizational, and time management skills
• Familiarity with Microsoft Office Suite
• Ability to work with minimal supervision under pressure and time constraints in a busy environment
• FACTS knowledge an asset

Responsibilities

• Dispatching drivers
• Managing driver productivity
• Data entry to comply with company KPI's
• Scanning of paperwork
• Assisting team with reception, pick-up calls, customer service inquiries
• Filling in/assisting Dispatch Supervisor as required