Disability Solutions & Service Excellence Leader - Hybrid

Sun Life Financial; Edmonton; Hybrid; CAD 80,000 - 128,000; Full time

Job summary

A leading financial services company is seeking a Manager of Disability Solutions and Service Excellence. The role involves leading a team to provide exceptional client service and drive continuous improvement in a hybrid working model. Candidates should have a minimum of 4 years’ experience in managing client-focused teams and possess leadership and communication skills. Bilingualism is advantageous, particularly for candidates outside Quebec. The position offers a competitive salary range and opportunities for growth.

Benefits

Caring and inclusive culture

Collaborative team environment

Flexible work options

Qualifications

• Minimum 4 years experience managing a client-oriented team.
• Experience in group benefits industry or sales/marketing processes.
• Ability to implement sustainable change and challenge the status quo.

Responsibilities

• Lead and develop a high-performing team.
• Optimize processes to enhance client experience.
• Spearhead marketing and sales content development.
• Collaborate with internal partners to solve complex problems.
• Utilize data and technology to evolve service offerings.

Skills

Leadership skills

Client relationship management

Data analytical abilities

Risk evaluation

Communication skills

Bilingual (English and French)

Education

College/University degree

Job description

A leading financial services company is seeking a Manager of Disability Solutions and Service Excellence. The role involves leading a team to provide exceptional client service and drive continuous improvement in a hybrid working model. Candidates should have a minimum of 4 years’ experience in managing client-focused teams and possess leadership and communication skills. Bilingualism is advantageous, particularly for candidates outside Quebec. The position offers a competitive salary range and opportunities for growth.