Disability Manager

J.D. Irving, Limited; Saint John; On-site; CAD 70,000 - 90,000; Full time

Job summary

A Canadian company is seeking a Disability Manager in Saint John to coordinate complex disability cases and support employee wellness. The role involves managing claims, developing Return to Work programs, and collaborating with various teams. The ideal candidate will have a background in case management, strong communication skills, and proficiency in MS Office. Bilingualism is considered an asset.

Qualifications

• At least 2–5 years’ experience in case management or medical management.
• Understanding of case management and return to work processes.
• Willingness to obtain Disability Management Certification.

Responsibilities

• Manage a caseload of disability cases, coordinating with various stakeholders.
• Provide case management support for both occupational and non-occupational claims.
• Develop and oversee Return to Work (RTW) programs.

Skills

Case management

Medical management

Communication skills

Attention to detail

Proficiency in MS Office

Bilingualism (English-French)

Education

Post-secondary education (University or College)

Job description

Join an energetic team of professionals at J.D. Irving, Limited, where integrity and results matter. As a Disability Manager, you will coordinate complex cases, drive return-to-work programs, and support employee wellness across diverse operating divisions. The role may be based out of either Saint John, Moncton or Fredericton locations

Qualifications

• Post-secondary education (University or College).
• At least 2–5 years’ experience in case management, medical management (e.g., occupational therapy, physiotherapy, social work, psychology), or vocational rehabilitation.
• Proven ability to coordinate and manage complex cases.
• Strong attention to detail and responsiveness in a fast-paced environment.
• Understanding of case management and return to work processes
• Excellent verbal and written communication skills.
• Proficiency in MS Office.
• Disability Management Certification is an asset, or willingness to obtain certification.
• Bilingualism (English-French) considered an asset

Responsibilities

• Manage a caseload of disability cases, coordinating with employees, healthcare providers, internal stakeholders, and insurers.
• Provide case management support to both employees and the business for both occupational and non-occupational disability claims.
• Develop and oversee Return to Work (RTW) programs, ensuring compliance and timely reintegration.
• Analyze case data and present actionable insights to senior leadership.
• Maintain detailed documentation and ensure adherence to company policies and legal requirements.
• Collaborate with Human Resources and Health & Safety teams to continuously improve disability management processes.