Disability Claims Coaching Lead

Sun Life; Manitoba; Hybrid; CAD 60,000 - 97,000; Full time

Benefits offered by this job

Hybrid work model

Excellence Canada certification

Job summary

Sun Life Financial is hiring a Case Management Consultant to coach a disability claims team and improve outcomes while driving profitability for group disability clients.

You will lead coaching on case management, support workload management, and help deliver client-focused service in a hybrid environment, while contributing to continuous improvement and knowledge sharing across the organization.

Qualifications

• Minimum 3 years experience in Long and Short Term Disability Claims or Bachelor's Degree in related field.
• Proficient knowledge of group insurance policy and coverage concepts
• Exceptional case management, organizational and analytical skills
• Excellent listening and communication skills (both written and verbal)
• Ability to deliver constructive feedback in a tactful and sensitive manner that positively influences case managers’ engagement
• Strong training and coaching skills

Responsibilities

• Coach an assigned disability claims team to improve case managers’ skills and optimize claims duration.
• Coach on Outcome Focused Case Management and use of tools/approaches, portfolio.
• Serve as primary coaching resource to ensure client-focused approach and meet office targets.
• Help team prioritize work items to meet client service standards and guidelines.
• Contribute to continuous process improvements to meet service, quality, and financial commitments.
• Report on emerging trends and share learnings nationally.

Skills

Case management

Organizational skills

Analytical skills

Communication skills

Coaching skills

Education

Bachelor's degree in related field

Job description

Sun Life Financial is hiring a Case Management Consultant to coach a disability claims team and improve outcomes while driving profitability for group disability clients.

You will lead coaching on case management, support workload management, and help deliver client-focused service in a hybrid environment, while contributing to continuous improvement and knowledge sharing across the organization.