Disability Claims Analyst, Group Insurance

0000050824 RBC Life Insurance Company; Southwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Canada seeks a Disability Claims Analyst to manage disability claims in a collaborative environment. Successful candidates will ensure adherence to policy, provide excellent client service, and maintain confidentiality. The position requires fluency in English, strong analytical skills, and the ability to work independently. Competitive pay and benefits are offered, along with training and career growth opportunities.

Benefits

Flexible benefits

Career development programs

Investment and retirement savings plans

Competitive pay

Qualifications

• Ability to work independently in a structured environment.
• Proven time management and organizational skills.
• Communication skills to manage emotional clients.

Responsibilities

• Adjudicate claims while ensuring compliance with policy and regulations.
• Provide high-level customer service while managing reputational risk.
• Calculate benefit payments and implement claims management strategies.

Skills

Fluency in English, both oral and written

Strong analytical skills

Excellent customer service skills

Multitasking abilities

Education

Post-secondary education in healthcare or related field

Tools

RBCI software tools

Job description

Job Description

What is the opportunity? The role is available in the following provinces : Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island.As a Disability Claims Analyst you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. You will be responsible for ensuring claims are recertified and paid in accordance with policy and unit procedures, while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.

What will you do?

• Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirements
• Provide the highest level of customer service and manage reputational risk
• Manage a large caseload of disability claims, calculate benefit payments and implement claims management and return to work strategies, where warranted
• Professionally communicate approval or denial decisions to clients
• Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality
• Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close

What will you need to succeed?

Must-have

• Post-secondary education in healthcare or related field
• Fluency in English, both oral and written
• Strong analytical, critical thinking and decision-making skills, with the ability to multitask and balance multiple goals and priorities
• Excellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditions
• Ability to work independently in a structured environment, with proven time management, organizational and problem-solving skills
• Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Nice-to-have

• Ability to effectively manage change
• Proven disability claims experience, ideally in Group Disability Claims

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A Total Rewards program that includes flexible benefits, work / life balance and career development programs and investment and retirement savings plans

Competitive pay and high-earning potential

All the tools, training, and team support you need to grow your career

Flexible work / life balance options

Sophisticated RBCI software tools to boost your productivity

Job Skills Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations Additional Job Details

Additional Job Details

Address : MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR : MISSISSAUGA

City: Mississauga

Country: Canada

Work hours / week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-10-16

Application Deadline: 2025-11-21 Note: Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above I nclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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