Disability Case Manager

Manulife; Quebec; Remote; CAD 50,000 - 85,000; Full time

Job summary

A financial services provider is seeking a Disability Case Manager for a fully remote position. You will manage a caseload supporting clients through disability claims, utilizing strong communication and analytical skills. Bilingualism in English and French is preferred, alongside a relevant education. The role emphasizes relationship building and decision-making under tight deadlines. This position offers a salary range of CAD 50,700 - 84,500, depending on location and market conditions.

Benefits

Health and dental insurance

Mental health support

Retirement plans

PTO including vacation and sick days

Qualifications

• Proficiency in English and French may be required if in Québec.
• Experience in healthcare is advantageous.
• Ability to make timely, meaningful decisions under pressure.

Responsibilities

• Manage a dedicated caseload with compliance to agreements.
• Assess claims based on various criteria.
• Develop relationships to facilitate successful case resolutions.

Skills

Bilingualism English and French

Organizational skills

Communication skills

Analytical skills

Education

Post-secondary diploma or equivalent work experience

Job description

Overview

Join Manulife’s Canadian Disability and Group Life team as a Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions.

Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.

Position Responsibilities

• Proactively handle a dedicated caseload in compliance with service level agreements and turnaround times.
• Action daily administrative tasks including responding to emails and telephone calls in a timely manner.
• Assess claims based on contractual, medical, and vocational factors.
• Develop positive relationships with plan sponsors, plan members, treatment providers and internal partners to drive cases to a successful return to work or job resolution.
• Write letters communicating pertinent benefit-related information based on analytical reasoning.
• Demonstrate resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims decisions.

Qualifications

• Bilingualism English and French is an asset; if in Québec, proficiency in both languages may be required to support clients from various provinces outside of Quebec.
• A post-secondary diploma, DEC/DEP or bachelor’s degree in a healthcare program or equivalent work experience.
• Ability to make meaningful decisions efficiently under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• Background in a health-related field is advantageous.
• Comfortable handling both incoming and outgoing calls.
• Excellent organizational and prioritization skills.

Working with Us

• We’ll empower you to learn and grow the career you want.
• We’ll support you in a flexible environment with emphasis on well-being and inclusion.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider. To learn more, visit our story page at: https://www.manulife.com/en/about/our-story.html

Equal Opportunity

Manulife is an Equal Opportunity Employer. We embrace diversity and are committed to fair recruitment, retention, advancement and compensation without discrimination based on protected characteristics. A Human Resources representative will assist with reasonable accommodation during the application process. To request accommodation, contact [e-mail].

Salary and Location

Referenced Salary Location: CAN, Ontario - Full Time Remote

Working Arrangement: Remote

Salary range is expected to be between $50,700 CAD - $84,500 CAD. If applying outside primary location, contact [e-mail] for salary range for your location. Actual salary varies by market conditions and factors. Eligible employees may participate in incentive programs.

Benefits

Manulife offers health, dental, mental health, vision, disability, life and AD&D insurance, adoption/surrogacy and wellness benefits, retirement plans, and PTO including holidays, vacation, personal and sick days, plus statutory leaves. For U.S. applicants, contact [e-mail] for U.S.-specific PTO information.