Disability Case Manager

Sun Life; Edmonton; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading benefits company in Canada is seeking an experienced healthcare professional or business graduate for a Hybrid Disability Case Manager role. You will assess and manage disability claims, lead recovery planning, and build trust-based relationships with clients and healthcare providers. The ideal candidate has 3+ years of experience in disability case management and strong analytical skills. Competitive compensation and career growth opportunities are offered.

Benefits

Comprehensive training program

Continuous learning opportunities

Competitive compensation

Wellness programs

Qualifications

• 3+ years of professional experience in disability case management.
• Strong analytical and decision-making skills.
• Resilience and adaptability in fast-paced, emotionally complex situations.

Responsibilities

• Assess and manage disability claims for timely resolution.
• Lead recovery planning identifying functional capabilities.
• Apply crisis intervention techniques to support clients.

Skills

Emotional Intelligence

Crisis Intervention

Strategic Thinking

Rehabilitation Techniques

Data Analysis

Negotiation

Education

Bachelor’s degree in Healthcare, Kinesiology or Business

Job description

Overview

Job Description

Please note this role is Hybrid.

Make a Meaningful Impact on Health and Recovery

Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life’s Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.

We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.

Responsibilities

What You’ll Do

• Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
• Build strong, trust-based relationships with clients, employers, and healthcare providers.
• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

What Sets You Apart

• Bachelor’s degree in Healthcare, Kinesiology or Business
• 3+ years of professional experience in disability case management
• Demonstrated strength in these key skills :
• Emotional Intelligence
• Crisis Intervention
• Strategic Thinking
• Rehabilitation Techniques
• Data Analysis
• Negotiation

What You Need to Succeed

• Strong analytical and decision-making skills
• Resilience and adaptability in fast-paced, emotionally complex situations
• Comfort with digital tools and multiple platforms
• A collaborative, team-first mindset

Why Join Us?

• A comprehensive training program and continuous learning opportunities
• A supportive, inclusive, and purpose-driven culture
• Competitive compensation, benefits, and wellness programs
• Opportunities for career growth and internal mobility
• A chance to make a real difference in people’s lives

Curious about the role?

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