Disability Case Analyst/Case Manager

Manulife; Canada; Remote; CAD 52,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Mental health resources

Vision care

Short- and long-term disability

Life and AD&D insurance

Adoption/Surrogacy benefits

Employee assistance program

Retirement savings plan

Job summary

Manulife is seeking a Disability Case Analyst/Case Manager to support plan members across Canada, guiding them through illness, injury, and recovery while helping them reclaim independence and return to work. You will assess medical, functional, vocational, and psychosocial factors and design recovery strategies in collaboration with clients, employers, and providers.

The role emphasizes empathy, critical thinking, and measurable outcomes within Absence Management Consultative Services, STD, or

Qualifications

• College or university degree in healthcare or equivalent work experience.
• Knowledge of disability management or group benefits is an asset.
• Ability to make meaningful decisions efficiently under tight deadlines.

Responsibilities

• Proactively handle a dedicated caseload in compliance with service level agreements and turnaround times.
• Respond to emails and phone calls in a timely manner.
• Assess claims based on contractual, medical, and vocational factors.
• Collaborate with plan sponsors, plan members, treatment providers, and internal partners to drive return to work or resolution.
• Write letters communicating pertinent benefit information based on analytical reasoning.
• Demonstrate empathy and clear communication when delivering difficult claims decisions.

Skills

Bilingual (English & French) asset

Healthcare background

Disability management knowledge

Excellent organizational skills

Strong communication skills

Ability to work under tight deadlines

Education

College or university degree in healthcare

Job description

Remote Canada

If you’re a healthcare or insurance professional looking for a career that blends clinical insight, analytical thinking, and human connection, this could be the role that transforms your career. As a Disability Case Analyst/Case Manager, you will support plan members across Canada guiding them through illness, injury, and recovery while helping them reclaim independence, dignity, and a path back to work. This is purpose-driven case management, grounded in empathy, critical thinking, sound decision making and measurable outcomes.

This isn’t just about managing claims, it’s about guiding recovery journeys. You’ll use your healthcare knowledge, emotional intelligence, and problem-solving skills to assess medical, functional, vocational, and psychosocial factors, design recovery and return-to-work strategies, balance compassion with sound decision-making, and partner with clients, employers, and healthcare providers to achieve sustainable outcomes.

Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.

Position Responsibilities

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.
• Assessing claims based on contractual, medical, and vocational barriers.
• Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready.
• Writing letters to communicate pertinent benefit related information based on analytical reasoning.
• Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions.

Qualifications

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• A college or university degree in a healthcare program or equivalent work experience is considered an asset.
• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• A background in a health-related field is advantageous.
• Comfortable and skilled in handling both incoming and outgoing calls.
• Excellent organizational and prioritization skills are critical for handling diverse tasks.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$51,975.00 CAD - $86,625.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• paid time off program in Canada includes holidays, vacation, personal, and sick days, and the full range of statutory leaves of absence
• If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.