Disability Benefits Navigator

Vision Loss Rehabilitation Canada; Victoria; On-site; CAD 50,000 - 70,000; Full time

Job summary

A national health services organization is seeking a Disability Benefits Navigator to assist clients with vision loss in navigating federal and provincial disability benefits. The role involves providing individualized support and maintaining updated knowledge of various benefit programs. Candidates should have a post-secondary diploma and experience in client navigation. The position offers a hybrid work environment and is ideal for those passionate about disability support.

Benefits

Competitive salaries

Flexible schedules

Professional development opportunities

Qualifications

• 2+ years’ experience in client navigation, healthcare or social service systems.
• Experience supporting people with disabilities, especially those with vision loss.
• Certificate in Patient Navigation, trauma-informed care or health equity would be an asset.

Responsibilities

• Provide individualized support to clients and families applying for disability benefits.
• Assist clients with application tracking, follow-ups and appeals.
• Maintain knowledge of benefit programs and share updates with the team.

Skills

In-depth understanding of disability benefits programs (e.g. DTC, CDB)

Excellent verbal and written communication skills

Proficiency in case management systems, MS Office

Strong organizational skills

Advocacy skills

Education

Post-secondary diploma in Social Services, Disability Studies

Tools

Electronic health records

Job description

Overview

Vision Loss Rehabilitation Canada is a health services organization that serves people who are blind or partially sighted nationwide. Our certified specialists provide training that empowers clients to develop or restore activities of daily living, promote independence and enhance safety and mobility. We work closely with ophthalmologists, optometrists and other health care professionals in homes, workplaces and communities.

We offer competitive salaries, benefits, flexible schedules and opportunities for professional development and growth.

Responsibilities

The Disability Benefits Navigator – GAIN Program (DBN – GAIN) increases access to disability benefits and supports for persons living with vision loss. As the point of contact, DBN – GAIN helps individuals and families navigate federal, provincial and territorial disability benefits such as the Disability Tax Credit (DTC) and Canada Disability Benefit (CDB) and related supports.

Essential Functions

• Provide individualized support to clients and families applying for disability benefits, including understanding eligibility criteria, completing forms and coordinating documentation.
• Assist clients with application tracking, follow-ups and appeals where needed.
• Maintain accurate, up-to-date knowledge of benefit programs and share updates with the team and community stakeholders.
• Participate in client satisfaction, program feedback and quality improvement efforts.
• Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services and providers.
• Ensure that all service-related activities are documented in the client health record following VLRC policies.
• Engage with clients and families on available supports and services using a client-centered approach with cultural humility.
• Develop and maintain strong professional relationships with external partners and referral sources following VLRC policies.
• Participate in multidisciplinary team meetings.

Qualifications

Knowledge and Skill Requirements

• In-depth understanding of disability benefits programs (e.g. DTC, CDB).
• Excellent verbal and written communication skills; strong ability to explain complex processes clearly.
• Proficiency in case management systems, MS Office and electronic health records.
• Strong organizational, problem-solving and advocacy skills.
• Clinical expertise related to client-centered philosophy, knowledge of intersectional equity principles and cultural safety practices.
• Ability to prioritize tasks and work independently or as part of a team.

Experience and Education

• Post-secondary diploma in Social Services, Disability Studies, Community Work or related field.
• 2+ years’ experience in client navigation, healthcare or social service systems.
• Experience supporting people with disabilities, especially those with vision loss.
• Lived or professional experience working with diverse populations, including Indigenous, 2SLGBTQIA+, newcomers and others.
• Certificate in Patient Navigation, trauma-informed care, motivational interviewing or health equity would be an asset.

Work Environment

• Willingness to work flexible hours.
• Willingness to work in a variety of settings.
• Ability to work independently and collaboratively within a hybrid environment.

Benefits

We are committed to creating an inclusive workplace and providing a fair, transparent and accessible recruitment process. Applicants from historically disadvantaged and marginalized groups are strongly encouraged to apply.

Applicants with disabilities will be accommodated throughout the hiring process. A standard Vulnerable Sector Check is required.

Closing Date for Applications : November 14, 2025

Apply now to [e-mail]. Include a resume, cover letter and mention how you heard about this opportunity.