Director, Workforce Management & Analytics

Employer Direct Healthcare; Canada; Remote; CAD 100,000 - 130,000; Full time

Job summary

A healthcare innovation firm is seeking a Director of Workforce Management to lead the design and implementation of workforce strategies. This remote role requires strong experience in data analytics and team leadership, focusing on enhancing customer experience through data-driven insights. Key responsibilities include forecasting call volumes, managing team efficiency, and driving process improvements. The ideal candidate must have a Bachelor's degree related to business or data science, and a minimum of 10 years in workforce management.

Benefits

Medical Insurance

Vision Insurance

Short & Long Term Disability

Life Insurance

401k with company match

Paid Time Off

Qualifications

• Minimum of 10 years of experience in workforce management and data analysis, preferably within the healthcare sector.
• Detailed experience with CX One, including inbound and outbound dialer functionality.
• Proven experience in leading and developing teams, with strong leadership and interpersonal skills.

Responsibilities

• Utilize advanced analytics to forecast inbound and outbound call volumes.
• Analyze call volume trends and patterns to optimize staffing levels.
• Collaborate with cross-functional teams to align workforce planning with organizational goals.

Skills

Workforce management

Data analysis

Team leadership

Process improvement

Communication

Education

Bachelor’s degree in Business, Data Science, Healthcare Administration

Master’s degree preferred

Tools

CX One

Erlang C models

Excel

SQL

Tableau

Power BI

Job description

A healthcare innovation firm is seeking a Director of Workforce Management to lead the design and implementation of workforce strategies. This remote role requires strong experience in data analytics and team leadership, focusing on enhancing customer experience through data-driven insights. Key responsibilities include forecasting call volumes, managing team efficiency, and driving process improvements. The ideal candidate must have a Bachelor's degree related to business or data science, and a minimum of 10 years in workforce management.