Director, Value Office Delivery

RBC; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A major financial institution in Toronto is seeking a skilled project manager to lead and develop a team responsible for delivering Personal Banking projects. The ideal candidate will have significant experience in project/program delivery and people management, demonstrating skills in mentorship and coaching. This role includes overseeing project workflows and ensuring high performance while managing risks. The successful applicant will thrive in dynamic environments and drive improvements through strategic talent management initiatives.

Benefits

Ability to make an impact

Dynamic and collaborative work environment

Opportunities for challenging work

Qualifications

• 8+ years' Project/Program Delivery experience and 5+ years People Management experience.
• Strong Project and Program management skills with exceptional communication.
• Proven ability to define metrics and drive data-driven decisions.
• Ability to thrive in dynamic, ambiguous environments with strong organizational skills.
• Customer-focused and skilled at influencing without formal authority.

Responsibilities

• Lead a team of 15+ project practitioners delivering Personal Banking's portfolio.
• Mentor and develop Project Managers/Scrum Masters.
• Build a high-performing team by retaining diverse talent.
• Coordinate weekly resource planning meetings and analyze allocation data.
• Oversee project practitioners and review status reports for accuracy.

Skills

Adaptability

Budgeting

Cross-Team Collaboration

Decision Making

Information Technology (IT) Projects

Long Term Planning

Resource Management

Team Management

Vision Alignment

Waterfall Model

Education

Post-secondary degree in business or business-related studies

Tools

Planview

Jira

Confluence

Webex Teams

MURAL

Job description

Job Description

What is the opportunity?

Are you a talented, driven, and motivated individual experienced in navigating complex environments while leading a large team of skilled practitioners to deliver exceptional results?

In this role, you will manage a team of project practitioners to deliver Personal Banking strategic project portfolio. You will assign, develop, assess, and oversee resources for end-to-end project and program delivery, ensuring business partners meet their goals and OKRs. Responsibilities include consulting, educating, coaching, and mentoring the team, while supporting RBC Leaders/Stakeholders by ensuring adherence to RBC’s delivery frameworks and Change Management principles. You will escalate and resolve risks/issues promptly, provide thought leadership, and promote execution excellence. Collaborating with the Value Office, you will track staffing demands and forecast future capacity gaps. Additionally, you will oversee succession and talent planning. As a Director, along with managing a large team, you will lead key initiatives to optimize program delivery, identify opportunities, and execute strategic plans to drive improvements.

What will you do?

• Lead a team of 15+ full-time project practitioners (including some students/contractors) delivering Personal Banking’s project portfolio including various medium/ large scale projects of varying levels of complexity and risk (Investment, Delivery and Operational risk).
• Mentor, coach, and develop Project Managers/Scrum Masters into accountable & independent decision-makers; identify and nurture talent for future growth.
• Build a high-performing team by importing, exporting, developing, and retaining diverse talent with shared goals, fostering a culture of taking smart risks and innovating to win.
• Coordinate and actively participate in weekly resource planning meetings, analyze allocation data, and ensure 100% allocation rates.
• Provide leadership, coaching, and documented performance management (LIFT, Year-end Reviews). Support personal development planning and contribute to talent management strategies, maintain a skills matrix and coordinate annual Practitioner Capability Assessments for succession planning.
• Oversee project practitioners, review project status reports, milestone artifacts, project plans, and issue-risk logs for accuracy and completeness.
• Enhance technical/behavioral skills of Project Management Professionals via training in areas of PMBOK, financial acumen, Project Management frameworks (EIMF, AMF), and other functional areas (compliance, audit). Create a career pipeline for PM professionals and support in managing professional accreditations.
• Lead target operating model initiatives, identify improvement areas, and execute strategic and tactical plans. Drive value through agile methodologies, growth mindset, best practices, and process enhancements.

What do you need to succeed?

Must-have:

• 8+ years' Project/Program Delivery experience and 5+ years People Management experience
• Strong Project and Program management skills with exceptional communication and change management abilities, demonstrated through proactive initiative in connecting processes and systems to drive platform-wide transformation.
• Proven ability to define metrics, drive data-driven decisions, and turn operational inefficiencies into measurable improvements, supported by producing clear, factual documentation that guides strategic discussions and decisions.
• Ability to thrive in dynamic, ambiguous environments while managing multiple priorities with strong organizational skills
• Customer-focused, results-oriented, and skilled at influencing without formal authority through relationship-building.
• Agile, possesses Business Agility knowledge with comfort applying modern delivery practices and AI tools.

Nice-to-have:

• PMP and/or PgMP certification, with experience managing initiatives involving multiple teams and stakeholders, and navigating large-scale organizational change.
• Post-secondary degree in business or business-related studies.
• 5+ years of experience working in a mid- to large-size corporate environment; Personal Banking organizational awareness is an asset.
• Experience working with Planview and collaboration tools such as Confluence, Jira, Webex Teams, MURAL, and Connect (Jive).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Adaptability, Budgeting, Cross-Team Collaboration, Decision Making, Information Technology (IT) Projects, Long Term Planning, Resource Management, Team Management, Vision Alignment, Waterfall Model

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W: TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-01-29

Application Deadline: 2026-02-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.