Director, Training Delivery & Design

NTT America, Inc.; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

A leading technology and business services provider in Toronto is seeking a Director of Training Delivery & Design to enhance training programs for clients. This role requires strong leadership skills, experience in building client relationships, and a background in adult learning. The ideal candidate will lead training teams and collaborate closely with clients and internal leaders. The position is full-time and hybrid, offering a salary between $120,000 and $150,000 CAD annually.

Qualifications

• 7-10 years of relevant leadership experience required.
• Strong understanding of adult learning principles.
• Previous BPO experience needed.

Responsibilities

• Build trust-based relationships with key client stakeholders.
• Lead training design and delivery teams.
• Manage client expectations and communicate clearly.

Skills

Client relationship management

Training design and delivery

Strategic thinking

Leadership

Communication

Education

Bachelor's degree in business administration or related field

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible.

We are renowned for our technical excellence and leading innovations.

Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means:

Having ongoing opportunities to GROW your career – we offer barrier‑free learning with multiple self‑learning tools available.

Being part of a global organization where you can BELONG – in an inclusive working environment where you are free to be your best self.

Belonging to a team where you can make a DIFFERENCE – to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.

Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world‑leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Position Overview:

The Director, Training Delivery & Design will play a critical role in leading the company’s efforts to design, deliver, and continuously improve training programs for a large, long standing client.

Reporting to the Vice President, this position will collaborate with leaders, key managers, clients, and other areas within the organization to develop and drive training and organizational development strategies.

The Director is responsible for providing day‑to‑day leadership and directions to the Training Design and Delivery teams.

Position:

Director, Training Delivery & Design

Full‑Time, Hybrid (Mississauga Head Office + Client Offices as needed within GTA)

Salary: $120,000‑150,000 CAD/Annual

Responsibilities:

• Building and maintaining strong, trust‑based relationships with key client stakeholders to ensure alignment of training programs with client business objectives.
• Facilitating regular client meetings and reviews to discuss training outcomes, gather insights, and ensure continuous improvement of training services.
• Managing client expectations by providing clear communication on training timelines, deliverables, and performance metrics.
• Serving as the primary point of contact for clients regarding all training delivery and design matters, proactively addressing concerns and identifying opportunities for improvement.
• Facilitating and supporting change management initiatives across the organization as required.
• Working with senior leaders in HR and Operations to enhance organization onboarding and retention.
• Meeting regularly with managers and leaders of departments to understand the business outcomes essential for their success.
• Leading the training design and delivery teams in creating programs that equip staff with the required skills to achieve the organization’s quality, financial and customer service goals.
• Acting as a sounding board on organizational and people issues and maintaining a thorough understanding of Business Unit leaders’ goals, direction, and business plans.
• Continually planning, assessing, and evaluating training and organizational development services against the organization’s business plan and the needs of our clients.
• Creating a corresponding annual training budget.
• Acting as an internal consultant by establishing trust and credibility with leaders.
• Developing a strategy to facilitate the build out of corporate/leadership development training curriculum.

Requirements:

• A bachelor's degree in business administration, psychology, industrial relations, commerce, or a related field is required. Relevant experience in lieu will be considered.
• 7‑10 years of experience in relevant leadership role.
• Track record of developing successful client relationships/business partnerships.
• Prior business leadership experience, with a focus on adult learning principles.
• Previous Business Process Outsourcing (BPO) experience is required.
• Demonstrated ability to anticipate business needs, think proactively, and respond appropriately.
• Strategic thinker, able to serve as a key resource to other members of Senior Leadership Team.
• Comfortable managing a decentralized team.
• Ability to execute quality in a very fast‑paced environment.
• Effective leadership skills with a proven ability to motivate team members and facilitate individual work styles.
• Ability to multi‑task, act and meet multiple deadlines.
• Demonstrated ability to handle sensitive/difficult situations with understanding, and tact.
• Appreciation for maintaining confidentiality of sensitive information.
• Excellent communications skills both verbal and written.
• Highly motivated, outgoing, professional, and caring individual.
• Occasional travel required.

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us ([e-mail]).

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long‑term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.