Director, Technology Communications & Organizational Change Management (14 month contract)

Canadian Tire Corporation; Toronto; On-site; CAD 70,000 - 100,000; Part time

Job summary

BMO is seeking a Senior Communications Specialist on a 7-month contract. The role focuses on incident communications, internal updates, and stakeholder liaison within the financial services domain. You will distill complex technical content for varied audiences, draft client communications, and support executive reporting.

Procom acts as the employer of record for this engagement. The position requires 5+ years in communications/technical writing, ability to craft clear messages, and experience

Qualifications

• 5+ years experience in communications/technical writing.
• Ability to distill complex technical jargon into simple language.
• Experience inserting images and hyperlinks into emails.
• Experience in financial services/banking is a plus.

Responsibilities

• Support communications for incidents and production issues with internal and possibly external communications.
• Attend meetings to assess content requirements and draft updates for technology issues and outages.
• Draft speaking points for front line teams to address clients when required.
• Draft client letters/emails and route for legal review when needed.
• Document and track workstreams and project plans with status ratings (on track, at risk, off track).
• Create executive update decks and support reporting needs.
• Liaise with comms and key stakeholders; participate in employee recognition activities.

Skills

Communications experience

Technical writing

Distill complex jargon

Email embedding (images & links)

Draft client letters and updates

Stakeholder liaison

Executive update decks

Job description

BMO is an organization driven by a shared Purpose: Boldly Grow the Good in business and life.It calls on members of its team, to create lasting, positive change for its customers, its communities, and its people. By working together, innovating, and pushing boundaries, BMO transforms lives and businesses, and powers economic growth around the world.

As a contract worker on the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. BMO strives to help you make an impact from day one – for yourself and BMO's customers.

Job Description

BMO is currently sourcing for a Senior Communications Specialist position on a 7 - month contract.

Here are some of the key requirements and responsibilities included in this role:

RESPONSIBILITIES INCLUDE (but are not limited to):

• Individual who can support communications for incidents/issues/defects that occur in production and require internal (and maybe external) communications.
• 5-7 years experience with previous roles in communications/technical writing
• Experience in the financial services/banking industry is a plus
• Attend meetings to discuss new issues to assess communication content requirements
• Draft and send out internal emails to describe and provide updates on technology issues/service outages
• Post notices online
• Draft speaking points for front line teams to speak to clients when required
• Draft client letters/emails explaining issues/outages and send for legal review when required
• Document and track workstreams and project plans re: Winning Culture status and assign red, yellow, green ratings for things that are on track, at risk, off track, etc.
• Building project issues/risks/etc materials
• Track adoption/progress at the people leader/manager and employee levels
• Track key milestone updates to be provided to various forums incl SLM, BMs, gov committees, Influencer network, etc.
• Liaise with comms, key stakeholders
• Create exec update deck and support reporting needs
• Tie into activities like employee appreciation (week), recognition, T&O Café/engagement sessions, ...

Qualifications

• Communications/Technical Writing: 5 years (Required)
• Able to take complex technical jargon and distill into simple, easy to understand language: 5 years (Required)
• Insert images & hyperlinks into emails: 5 years (Required)
• Experience in Financial Services/Banking Industry is a plus: 5 years (Desired)
• Draft and send out internal emails: 5 years (Required)

The BMO Contractor Talent Network provides job seekers with direct access to BMO contract job opportunities as soon as they are released. Contract job seekers can create a profile in the BMO Contractor Talent Network portal. Using your profile, you can choose to receive notifications and apply directly when jobs of interest become available.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact your recruiter.

About the BMO Contractor Talent Network

This contract job with BMO has been posted by Procom, BMO's recruitment service partner supporting the BMO Contractor Talent Network.

Should you be selected for this contract engagement, Procom will act as the employer of record or the agency of record for your contract engagement.

To find out more visit https://bmo.clientconnections.com.