Director, Technology Communications & Change

Canadian Tire Corporation; Toronto; On-site; CAD 150,000 - 210,000; Full time

Job summary

Canadian Tire Corporation is seeking a Director, Technology Communications & Change to lead Technology Communications and Organizational Change Management. You will set strategic direction, govern standards, and align priorities across a complex portfolio of initiatives, translating priorities into clear narratives for executives and employees.

You will collaborate with Corporate Communications, HR, Learning, and Technology leaders to ensure readiness, adoption, and sustainment.

Qualifications

• Bachelor’s degree in a related field.
• - Senior leadership experience in technology or transformation.
• - Strong understanding of technology delivery and adoption.
• - Advising senior executives on complex technology strategies.
• - Leading enterprise communications and change initiatives.
• - Knowledge of change management principles and methodologies.
• - Stakeholder engagement, readiness, adoption, and learning.
• - Building partnerships across Technology, HR, and business leaders.
• - Developing multidisciplinary teams.
• - Exceptional communication and leadership in high-visibility contexts.
• - Budgets, vendor relationships, and external providers management.
• - Change Management certification (Prosci) is an asset.

Responsibilities

• Define and drive strategic direction for Technology communications and change management.
• Advise Technology leadership on executive communications and stakeholder alignment.
• Shape Technology communications governance model and ensure alignment.
• Coordinate messaging with Corporate Communications, HR, Enterprise Change, Learning, and Technology leaders.
• Provide change leadership for priority initiatives, including readiness and adoption.
• Identify employee impacts, adoption risks, and readiness requirements; recommend mitigations.
• Maintain and standardize OCM framework, tools, and standards across major initiatives.
• Monitor readiness, adoption, and feedback; provide insights to leadership.
• Escalate and advise on significant risks to leadership and actions.
• Oversee budgets and vendor investments; align resources to priorities.

Skills

Strategic leadership

Executive communications

Stakeholder engagement

Change management

Cross-functional collaboration

Budget management

Vendor management

Team leadership

Communication skills

Education

Bachelor’s degree in Communications, Business Administration, Information Technology, Organizational Development, Change Management

Job description

We are seeking a strategic and experienced Director, Technology Communications & Change to lead two interconnected functions: Technology Communications and Technology Organizational Change Management (OCM). This role establishes the strategic direction, governance, standards, and priorities for how Technology communicates with employees, leaders, and external audiences, and how technology-driven change is assessed, planned, adopted, sustained, and measured across a complex portfolio of initiatives.

As a trusted advisor to Technology leadership, you will translate complex priorities into clear narratives, embed the employee perspective into critical decisions, and create the conditions required for successful organizational change. You will oversee portfolio-level change planning, strengthen sponsor and leadership capability, proactively identify change risk and organizational saturation, and ensure priority initiatives are supported by robust impact assessment, stakeholder engagement, learning, readiness, adoption, sustainment, and measurement practices that drive successful business outcomes.

What you will do:

• Define and drive the strategic direction for Technology communications and organizational change management, aligned with Technology priorities and business objectives.
• Serve as a trusted advisor to Technology leadership, providing guidance on executive communications, employee engagement, organizational change, and stakeholder alignment.
• Shape and oversee Technology’s communications governance model, ensuring communication activities are coordinated, strategic, and aligned across the organization.
• Partner closely with Corporate Communications, HR, Enterprise Change, Learning, Technology leaders, and business stakeholders to align messaging, coordinate change activity, and reduce communication overlap and fatigue.
• Provide organizational change leadership and advisory support for priority Technology initiatives, ensuring communications, stakeholder engagement, readiness, and adoption considerations are appropriately integrated into delivery plans.
• Guide leaders and sponsors through periods of change by identifying employee impacts, adoption risks, stakeholder concerns, and readiness requirements, and recommending practical mitigation strategies.
• Maintain Technology’s OCM framework, methodologies, tools, and standards, ensuring a consistent and scalable approach to change management across major initiatives.
• Monitor change readiness, adoption, stakeholder feedback, and employee impact across key initiatives, providing insights and recommendations to leadership.
• Serve as an escalation point for significant communication, change, readiness, or employee‑impact risks and advise leadership on appropriate actions.
• Oversee the function’s budget and vendor investments, ensuring resources are effectively managed and aligned to organizational priorities.

What you will bring:

• Bachelor’s degree in Communications, Business Administration, Information Technology, Organizational Development, Change Management, or a related discipline.
• Senior leadership experience within Technology, Communications, Organizational Change Management, Transformation, or a comparable strategic function in a complex organization.
• Strong understanding of technology organizations, technology delivery, and the people, process, and adoption considerations required to successfully implement technology change.
• Demonstrated experience advising senior executives and translating complex technology strategies, priorities, and initiatives into clear, actionable communications and engagement strategies.
• Experience leading enterprise communications, executive communications, organizational change, employee engagement, or transformation initiatives across multiple stakeholder groups.
• Strong understanding of change management principles, methodologies, and best practices, with experience applying them to technology‑driven initiatives.
• Experience providing strategic oversight and guidance on stakeholder engagement, impact assessment, readiness, adoption, communications, learning, and change risk management.
• Proven ability to assess organizational impacts, competing priorities, stakeholder needs, and change implications and provide practical recommendations to leadership.
• Ability to build strong partnerships and influence outcomes across Technology, Corporate Communications, HR, Enterprise Change, Learning, business leaders, and external partners.
• Experience leading and developing multidisciplinary teams, including communications, change management, and external resources.
• Exceptional communication, presentation, facilitation, stakeholder management, and leadership skills, with sound judgment in complex or high‑visibility situations.
• Experience managing budgets, vendor relationships, and external service providers.
• Change Management certification (e.g., Prosci) is considered an asset.

#LI-RM1

This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies.With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market‑leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits‑eligible employees and their families, including total well‑being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide ranging! Join us, where there’s a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.