Director, Technical Operations - HVAC

BGIS; Markham; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading facility management company in Markham is seeking a Director of Technical Operations to ensure regulatory compliance and operational excellence. The role involves leading maintenance initiatives, developing training programs, and conducting root-cause analysis for technical failures. Ideal candidates will have over 10 years of experience in facility maintenance, strong leadership skills, and a background in engineering or HVAC. This position offers competitive compensation and opportunities for professional growth.

Qualifications

• 10+ years of relevant work experience in facility maintenance.
• Hands-on experience with CMMS.
• Bilingual in English and French is an asset.

Responsibilities

• Lead the maintenance initiatives and ensure compliance.
• Develop and deliver technical training programs.
• Conduct root-cause analysis for technical failures.

Skills

Leadership

Organizational skills

Time management

Communication skills

Interpersonal skills

Problem-solving

Facility operations knowledge

Regulatory knowledge

Proficient in MS Office

Bilingual (English and French)

Education

University/College graduation in Engineering or related field

Professional certification (HVAC preferred)

Tools

Computerized Maintenance Management Systems (CMMS)

MS Office

Job description

Overview

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com.

Summary

The Director, Technical Operations supports the client accounts in maintaining regulatory compliance, achieving technical operational excellence, and delivering cost savings through developing and implementing standard maintenance practices and programs and conducting regular operational assessments. The Director, Technical Operations is responsible for developing and continuously optimizing preventative maintenance (PM) programs incorporating code compliance requirements, client contract requirements, and industry best practices. The Director will act as the BGIS technical expert supporting root-cause analysis of technical failures, reviewing new products and providing recommendations, and leading the root-cause analysis of technical failures.

Responsibilities

People Leadership

• Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.

Maintenance Initiatives

• Review equipment reliability performance across BGIS and identify opportunities for improvement in maintenance and operations programs and practices to drive improvement.
• Partner with account operations leaders and other relevant concerned parties to review, develop and refine facility maintenance programs along with related processes and technologies in order to achieve efficiency gains and ongoing operational excellence.

Best Practices and Compliance

• Develops technical standards and solutions.
• Stay current with industry best practices as well as developments in technology, products, and processes and evaluate opportunities for implementation with BGIS.

Training

• Develop and deliver technical training programs to account technician and FM teams.

Analysis

• Lead the root-cause analysis activities for significant technical failures including determining and implementing appropriate preventative measures.

Collaboration

• Participate in forums including Senior Operations Leaders meeting, Monthly Operations Leaders meetings, and FMO steering committee meetings to solicit feedback, communicate changes, and drive engagement between client account staff and the central support team.

Knowledge & Skills

Minimum Education:

• University/College graduation in Engineering or trades/professional certification (HVAC preferred) in related field or equivalent experience.

Job-Related Experience:

• Must have hands on experience with computerized maintenance management systems (CMMS).
• Strong organizational, prioritization, time management and multi-tasking skills.
• Strong written and verbal communication skills.
• Strong interpersonal skills and the ability to communicate and present information to tradesmen, management, client and external parties.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Knowledge of facility operations and maintenance management scheduling.
• Demonstrates working knowledge of regulatory and code requirements for related fields.
• Experience indicates proven organizational skills with strong utilization of PC based systems.
• Strong proficiency in MS Office applications.
• Bilingual (English and French) would be considered an asset.
• Expert level knowledge and application of facility management best practices.
• Minimum of 10 years of relevant work experience in facility maintenance.

Licenses and/or Professional Accreditation:

• Membership in Plant Engineering & Maintenance Association of Canada (PEMAC).
• Certification as Maintenance Management Professional (MMP).
• P. Eng Designation preferred.
• Technical Designation (Trade License, CET, MMP, etc.).

EEO and Accommodations

BGIS is an equal opportunity employer and we welcome you to apply for a position with us. If you require accommodation during the recruitment process, please contact us. Upon request for accommodation, we will consult with the applicant and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.