Director, Support Services and Planning

Cambridge Memorial Hospital; Cambridge; On-site; CAD 100,000 - 130,000; Full time

Job summary

A community hospital in the Waterloo Region is seeking a Director for Support Services and Planning who will provide visionary leadership to ensure efficient and effective hospital operations. The ideal candidate will possess strong strategic planning and project management skills along with over 10 years of leadership experience, preferably in healthcare. This role emphasizes collaboration with diverse stakeholders to drive the hospital's mission of creating healthier communities together. This position offers competitive benefits and an inclusive work culture.

Benefits

Healthcare of Ontario Pension Plan (HOOPP)

Group Benefits (Health & Dental)

Employee & Family Assistance Program

Career Development & Education Grant

Wellness & Wellbeing Program

Qualifications

• Minimum of 10 years’ progressive leadership experience in project management, preferably within healthcare.
• Exceptional communication skills with an ability to translate complex information.
• Proven ability to build trust-based relationships with senior leaders.

Responsibilities

• Provide strategic direction for Facilities and Support Services.
• Drive operational performance across all areas ensuring safety and efficiency.
• Collaborate with senior leadership to shape hospital strategy.

Skills

Leadership

Strategic Planning

Communication

Collaboration

Project Management

Education

Bachelor's degree

Master's degree (preferred)

Professional designations (P.Eng., PMP)

Job description

Overview

Join a hospital where everyone makes a difference! Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is creating healthier communities together. Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.

Why Should You Apply to CMH?

• Healthcare of Ontario Pension Plan (HOOPP)
• Group Benefits, including Health & Dental, for full time employees
• Employee & Family Assistance Program
• Career Development & Education Grant
• Wellness & Wellbeing Program
• Diversity, Equity & Inclusion Initiatives

Come be part of our vision as CMH leads in innovation and compassion! To learn more about CMH, please visit our website at www.cmh.org.

Job Description

Position Summary

The Director, Support Services and Planning (“Director”) provides visionary leadership to a broad portfolio that ensures Cambridge Memorial Hospital (CMH) remains safe, efficient, future‑ready, and responsive to community needs. Reporting to the Vice President, Finance and Corporate Services & CFO, the Director oversees Infrastructure Planning and Capital Development, Space Planning, Facilities, Security, Environmental Services, Food Services, and Patient Transportation.

The ideal candidate brings significant experience in strategic facilities planning, capital construction, asset and space management, and physical plant operations. You combine technical expertise with strong business acumen, strategic foresight, and exceptional consultative skills.

You are an inspiring leader who thrives in fast‑paced, growth‑oriented environments and can motivate multidisciplinary teams to deliver excellence. As a trusted advisor, you excel at building strong relationships across diverse internal and external stakeholder groups and play a key role in driving CMH’s mission of Creating Healthier Communities, Together.

The Director is accountable for the safe, efficient, and cost‑effective operation of all Support Services functions and for ensuring full compliance with legislative, regulatory, and accreditation requirements. With strong interpersonal and leadership skills, the Director fosters collaboration and alignment in support of CMH’s clinical priorities and strategic direction.

Major Responsibilities

Strategic Leadership & Planning

• Provide strategic direction for Facilities, Infrastructure Planning, Capital Development, Security, Environmental Services, Food Services, and Patient Transportation.
• Lead transformative capital and infrastructure projects, ensuring effective risk management, stakeholder collaboration, and seamless execution.
• Guide operational and capital budgeting, balancing short‑term needs with long‑term organizational priorities.

Operational Excellence

• Drive operational performance across all Support Services areas, ensuring safety, efficiency, and service excellence.
• Implement best‑in‑class project and facilities management practices that support reliability, sustainability, and continuous improvement.
• Champion CMH’s Environmental Sustainability Plan, integrating sustainability principles into operations and capital planning.

Collaboration, Governance & Stakeholder Relations

• Collaborate with senior leadership in shaping hospital strategy, culture, and governance.
• Build, strengthen, and manage partnerships with staff, physicians, external vendors, consultants, municipal and provincial authorities, and other key stakeholders.
• Prepare high‑quality presentations, reports, and recommendations for the Board of Directors and Board Committees.

People Leadership

• Mentor, coach, and develop future leaders, fostering a culture of growth, accountability, and empowerment.
• Cultivate a safe, respectful, inclusive workplace where staff feel valued and supported.

Vendor & Contract Management

• Oversee vendor relationships and contractual agreements to maximize value, innovation, and service quality.
• Ensure procurement and vendor engagement practices align with hospital standards and strategic objectives.

Skills and Qualifications

• Bachelor’s degree required; Master’s degree in a relevant discipline preferred.
• Professional designations such as P.Eng., CET, PMP, FMP, or CHFM are strong assets.
• Minimum of 10 years’ progressive leadership experience in project management, preferably within healthcare, public sector, or other complex, multi‑stakeholder environments.
• Demonstrated expertise in capital planning, construction management, infrastructure operations, and space management.
• Exceptional communication skills with an ability to translate complex information for diverse audiences and influence decision‑making at all levels.
• Proven ability to build trust‑based relationships with senior leaders, clinicians, consultants, contractors, Ministry officials, and external partners.
• Strong knowledge of healthcare regulations, safety standards, building codes, and compliance frameworks.
• Demonstrated commitment to CMH’s mission, vision, and values, and to fostering a positive, inclusive, and high‑performing workplace culture.
• Ability to work on‑site at CMH.

CMH Inclusion Statement

At Cambridge Memorial Hospital (CMH), community matters to us. We acknowledge and are grateful for the opportunity to meet, work and offer healthcare on what is the traditional territories for the Anishinaabe, the Haudenosaunee and the Chinnonton.

We are committed to providing and fostering a respectful, caring, and inclusive workplace; one that generates belonging. We want a work culture where people are free to express their authentic selves and are able to bring their best daily. That includes a workplace that is free from violence, harassment and discrimination of any kind.

We welcome all applicants and encourage members of equity‑deserving groups including Indigenous and LGBTQ2SIA+ communities regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, neurodiversity or physical ability. We promise to ask if needed, and to provide reasonable accommodation to you during the recruitment and selection process to ensure an equitable experience.

To support all of us in this journey, Cambridge Memorial Hospital is an employee partner with the Canadian Centre for Diversity & Inclusion (CCDI) and provides access to all CMH members to CCDI resources and education. We encourage you to reflect upon our inclusive commitment to you as we welcome and encourage you to explore a promising future career at CMH.

Mari Iromoto Executive Champion Diversity, Equity and Inclusion

Susan Toth, Director of Human Resources

We thank all those who apply, however only those selected for an interview will be contacted.

Cambridge Memorial Hospital (CMH) proudly integrates AI-based technologies into its applicant screening process to enhance recruitment. These tools are designed to reduce bias and uphold fair hiring practices based on skills, education, and experience. CMH’s AI serves to assist, not replace, human decision‑making, with results audited to ensure quality and equity. This initiative reinforces the hospital’s commitment to Equity, Diversity, and Inclusion, ensuring the best talent is selected while adhering to its core values.