Director, Support

Perseus Group; Southwestern Ontario; Hybrid; CAD 86,000 - 105,000; Full time

Benefits offered by this job

Hybrid work

Job summary

GoldCare, a healthcare information management software arm of Constellation Software, seeks an entry‑level Software Developer to join a hybrid Waterloo team. You will work on backend modernization, database admin, and AI‑assisted improvements with mentorship and real production exposure.

This role is ideal for new graduates (0–2 years) pursuing a CS/IT degree, with opportunities to learn legacy systems while building modern solutions. Growth and meaningful impact await.

Qualifications

• 0–2 years of professional experience with databases or applications.
• School projects or internships using SQL or NoSQL databases.
• Interest in applying AI-based tools within the SDLC.
• Ability to learn new tech and legacy platforms with mentorship.

Responsibilities

• Modernize legacy database structures, tooling and practices.
• Support and monitor GoldCare's database environments in production.
• Troubleshoot data issues with development and support teams.
• Assist with release validation of database changes and data impacts.
• Leverage AI to identify performance and data quality improvements.

Skills

Database

AI

Scripting

Learning

Education

Diploma/degree in CS/IT

Tools

SQL

Database tooling

Job description

Software Developer At GoldCare, we're on a mission to make healthcare smoother and smarter. Delivering cutting‑edge information management software that empowers clinics and providers to focus less on paperwork and more on people. For decades, our solutions have been the go‑to for healthcare professionals who value precision, efficiency, and simplicity. As a proud division of Constellation Software (csisoftware.com), we're backed by the innovation, stability, and expansive reach of a market‑leading global software provider. Join a team that is passionate about transforming healthcare behind the screens, where your work counts, your voice is heard and you are ready to make meaningful impact. If you are looking for a sprinkle of fun into your career, GoldCare is the place to start; and thrive.

About the Role

This role is ideal for new graduates or early‑career professionals who want hands‑on experience with real production systems and a clear path for growth. You will learn both legacy and modern technologies with mentorship from experienced team members. Our organization follows a hybrid work structure with one in‑office day per week at the Waterloo office, and the remainder of the week can be remote or from the office based on task requirements or personal work preferences.

Tasks

Back End Platform Modernization & Building for the Future

• Participate in initiatives to modernize legacy database structures, tooling, and operational practices.
• Assist with improving data models, documentation, and standards to support long‑term maintainability.
• Learn and apply modern database and platform concepts while respecting the realities of long‑lived systems.

Database Administration & Operational Support

• Support and maintain GoldCare's MultiValue database environment used in production by customers.
• Monitor database health, performance, and availability; identify trends and potential risks.
• Troubleshoot database and data‑related issues in collaboration with development and support teams.
• Support release activities by validating database changes, scripts, and data impacts.

Using AI to Support Modernization

• Leverage AI‑assisted tools to analyze database structures, queries, and data usage patterns.
• Use AI to help identify optimization opportunities, performance improvements, and data quality issues.
• Collaborate with senior team members to evaluate responsible, secure use of AI within database and platform workflows.
• Continuously learn how AI can enhance productivity while maintaining strong governance and data protection practices.

Education

Diploma or degree in Computer Science, Information Technology, Software Engineering, or a related field. Relevant coursework such as Databases, Data Structures, Operating Systems, Systems Analysis, or Cloud Computing is highly valued. Internship, co‑op, or capstone project experience involving databases or backend systems is an asset but not required.

Work Experience (Entry‑Level Friendly)

• 0–2 years of professional experience supporting databases, applications, or systems (including internships or co‑op roles).
• Hands‑on experience gained through school projects, labs, or personal learning using any database technology (SQL or non‑SQL).
• Familiar with or highly motivated to learn to apply AI‑based tools within the SDLC.
• Demonstrated ability to learn new technologies, including legacy platforms, with guidance and mentorship.
• Exposure to troubleshooting, scripting, or supporting production‑like systems is beneficial.

What’s Important to Us

Make long term investments in people, technology, and customers.

What goes around comes around and when possible, we try to pay it forward.

Growth through learning: Learning is the key to success. We encourage employees to share expertise and best practices with their peers. That way, we all grow together.

Autonomy: Our staff operate independently in a decentralized structure. Whenever possible, we provide independence required to drive growth and success.

Trust Comes First: We believe in full transparency and ongoing communication; if there is a problem, we try to work collaboratively on solutions.

Salary Range (Ontario & BC Only)

The estimated base salary range for this role is CAD$85,500.00 - CAD$104,500.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that may change. Final offer amounts may vary based based on job‑related factors, including work location, candidate experience and expertise, and other relevant considerations.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [e-mail].