Director, Strategy & Transformation - Customer Engagement & Data

ODAIA; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Director, Strategy & Transformation to drive customer engagement and business strategy. This role involves collaborating with leadership, producing high-quality strategic materials, and leading key initiatives. Candidates should have over 5 years of management consulting experience, strong analytical abilities, and excellent interpersonal skills. The position requires 4 days in office and offers a dynamic work environment.

Benefits

Dynamic and collaborative team environment

Opportunities for professional growth

Ability to impact and make a difference

Qualifications

• 5+ years of deep and broad management consulting experience.
• Demonstrated ability to create high-quality strategic content.
• Exceptional interpersonal skills to manage complex relationships.

Responsibilities

• Lead strategy evolution for top priorities across Customer Engagement & Data.
• Produce materials to support strategic reviews and discussions.
• Act as a strategic storyteller for varied audiences.

Skills

Analytical rigour

Strategic Thinking

Interpersonal skills

Adaptability

Communication

Education

MBA or graduate/post-graduate degree

Tools

PowerPoint

Job description

Job Description

What is the opportunity?

The Director, Strategy & Transformation plays a critical leadership role in Customer Engagement & Data (CE&D) serves as a thought partner, offering targeted support for our highest strategic priorities and driving customer‑in mindset.

This role will collaborate closely with the CE&D leadership team to ensure that growth strategies are effectively developed, clearly articulated, and well‑aligned with both business and enterprise priorities. The incumbent will also produce high‑quality materials that thoughtfully synthesize and present key qualitative and quantitative insights to senior audiences, including Group Heads and Operating Committees. These materials will support regular reviews, discussions, and decision‑making processes, enabling informed and actionable management activities to drive business growth.

The Customer Engagement & Data (CE&D) team supports Personal Banking and Commercial Banking driving transformational strategy by leveraging the power of data to deliver personalized customer engagement and experiences, market‑leading client acquisition and creating more integrated customer journeys across channels, enabling our product, segment, and regional teams to deepen relationships and drive premium growth.

This role requires 4 days in office with 1 remote day to help foster a collaborative work environment.

What will you do?

• Laser focused on evolving strategy for top priorities across CE&D.
• Strategy lead, working in close partnership with leadership and peers, to ensure growth strategies are well developed, articulated and aligned to businesses and enterprise perspective/priorities, and proactively identify benefits.
• Produce material to support review, discussion, and decisions with Group Heads, Operating Committees, Group Executive and Senior Executive to inform tangible management actions.
• Perform comprehensive strategic reviews and analyses leveraging frameworks, approaches, tools and methodologies and develop robust recommendations continuously pushing the thinking, collaborating closely with leadership, stakeholders and subject matter experts while ensuring adherence to timelines and deliverables.
• Act as a strategic storyteller, providing consistency and simplicity in our strategy across a variety of audiences (CE&D Team, leadership, Operating Committee, etc.)
• As part of the CE&D Business Management team, support additional business management responsibilities as needed, including contributing to special projects, operational coordination, and cross‑functional initiatives to ensure alignment with leadership priorities and organizational goals.

What do you need to succeed?

Must‑have:

• 5+ years of deep and broad management consulting experience with an emphasis on business strategy through experience in Corporate Strategy, Consulting, or Product Management
• Demonstrated ability to create and deliver high‑quality, clear, concise, and impactful strategic content and materials, with advanced proficiency in PowerPoint and strong technical expertise in visual storytelling
• Strong conceptual thinking and comfortable working in ambiguous situations, scoping out work efforts to bring clarity to outcomes, and remaining flexible while delivering high‑impact results
• Analytical rigour – able to break down complex problems, synthesize information and use data to inform decisions and strategy development
• Demonstrated ability in project design, management, and implementation in a strategy setting and execution context
• Exceptional interpersonal skills and ability to develop and nurture strong relationships at every level of the organization, including managing complex stakeholder relationships
• Strong written and oral executive presentation skills with presence to build credibility across organization
• High level of initiative and motivation
• Organizational agility to navigate complexity with flexibility and awareness, adapting to shifting priorities and building strong cross‑functional relationships

Nice‑to‑have

• MBA or graduate / post‑gradu​ate or professional designations or equivalent

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to do challenging work and take on progressively greater accountabilities

Job Skills

Adaptability, Commercial Acumen, Communication, Decision Making, Group Problem Solving, Long Term Planning, Managerial Courage, Organizational Leadership, Strategic Thinking

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-05

Application Deadline: 2025-11-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in‑the‑know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com.