Director, Strategic Enterprise Office

Scotiabank; Toronto; On-site; CAD 150,000 - 190,000; Full time

Job summary

Scotiabank in Toronto seeks a Director for the Enterprise Strategic Relationship Office to drive executive engagement with the bank’s top clients and stakeholders. You will build a formal relationship framework, set objectives, metrics, and engagement plans, and coordinate with sales, marketing, product and leadership to align priorities and growth.

This role leads CEO-level events, oversees an enterprise calendar, and designs scalable client programs that deliver measurable strategic and

Qualifications

• Bachelor’s degree or equivalent experience.
• Effective communication with senior executives and external clients.
• Business and government acumen.
• Strong writing and verbal skills.
• Proven ability to develop and execute events.
• Strong logistics and planning capabilities.
• A sense of ownership and proactive approach.
• Strong organization and problem-solving skills.
• Thrives in a fast-paced environment.
• Commitment to confidentiality.

Responsibilities

• Develop and maintain a formal enterprise strategic relationship framework, including tiering of priority clients and engagement models.
• Establish relationship objectives, success metrics, and engagement plans for the Bank’s most strategic clients.
• Drive proactive, insight-led engagement strategies aligned to enterprise growth priorities; collaborate with internal teams to align on client priorities and growth strategies.
• Act as a single point of contact for CEO-level events and manage events calendar.
• Design and scale enterprise client engagement programs delivering measurable outcomes.
• Interface with external advisors as main contact when engaged.
• Support revenue through relationship-led opportunities.
• Define and track KPIs for strategic relationships and executive engagement; deliver regular insights.
• Provide briefing insights on key clients, industries, and market dynamics.
• Identify opportunities and risks across top client relationships; elevate reputational and stakeholder risks.
• Partner with internal teams to surface actionable insights that inform enterprise strategy.
• Establish and lead governance for enterprise client prioritization and engagement coordination.
• Ensure a premium client experience across interactions.
• Drive continuous improvement in event strategy and execution.
• Maintain confidentiality in executive and client interactions.
• Collaborate with Government Relations and global Corporate Affairs on government engagement.
• Understand risk appetite and conduct; ensure day-to-day controls for risk and compliance.
• Champion a high-performance environment and implement a people strategy.

Skills

Executive communication

Government acumen

Strong writing

Event management

Logistics planning

Ownership mindset

Discretion

Organization

Fast-paced adaptability

Education

Bachelor’s degree or equivalent experience

Job description

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Title: Director, Strategic Enterprise Office

Requisition ID: 271268

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Director, Enterprise Strategic Relationship Office, enables the Bank’s economic growth agenda by orchestrating high-value strategic relationships and executive engagement across the enterprise. The role ensures a coordinated, insight-driven, and impactful approach to engaging the Bank’s most important clients and stakeholders, maximizing relationship value, strengthening market positioning, and driving commercial outcomes.

The ideal candidate will be someone with demonstrably effective skills in relationship building, an understanding of the financial sector and government landscape, and experience in working in a cross-functional capacity with strong execution and organization skills.

Is this role right for you? In this role, you will be involved in:

• Develop and maintain a formal enterprise strategic relationship framework, including tiering of priority clients and engagement models.
• Establish relationship objectives, success metrics, and engagement plans for the Bank’s most strategic clients.
• Drive proactive, insight-led engagement strategies aligned to enterprise growth priorities. Collaborates with internal teams (sales, marketing, product, leadership) to align on client priorities, growth strategies, and long-term partnership vision.
• Acts as a single point of contact for CEO-level event participation and executes CEO-led events. Oversees and maintains an enterprise calendar of key Bank-led and Bank-sponsored events, along with events important to the financial sector.
• Design and scale enterprise corporate access and client engagement programs that deliver measurable strategic and commercial outcomes.
• Where the Bank may engage external advisors, this role would act as the main point of contact for those individuals.
• Supports the Bank’s ability to drive revenue through relationship-led opportunities.
• Define and track KPIs for strategic relationships and executive engagement, and deliver regular executive reporting and insights on relationship health and impact.
• Provide briefing insights on key clients, industries, and market dynamics to support executive engagement.
• Identify emerging opportunities and risks across top client relationships, and identify and elevate reputational, relationship, or stakeholder risks tied to strategic clients or events.
• Partner with internal teams to surface actionable insights that inform enterprise strategy.
• Establish and lead governance processes for enterprise client prioritization and engagement coordination.
• Ensure a consistent, premium client experience across all strategic interactions.
• Drive continuous improvement in event strategy, execution, and impact.
• Maintain strict confidentiality and discretion in all executive and client interactions.
• Works closely with Government Relations and global Corporate Affairs on any government engagement and Scotiabank thought leadership opportunities.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed? We’d love to work with you if you have the following:

• Education: Bachelor’s degree or equivalent experience required.
• Effective communication skills. The ability to clearly communicate with senior executives in the organization and external clients is paramount; especially in fast-paced moments, you will need to be clear and ask for clarity.
• Good business and government acumen.
• Strong writing and verbal skills. The ability to communicate information clearly is fundamental. You will be asked to draft documents, edit others, and communicate with a variety of internal and outside stakeholders.
• Proven ability to develop and execute events.
• Strong logistics and planning capabilities.
• A sense of ownership. The role enables senior leaders to perform at the highest possible level. The incumbent is expected to be responsive but also proactive.
• Strong organization & problem-solving skills.
• Ability to thrive in a fast-paced and dynamic environment
• A commitment to confidentiality.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.