Director Strategic Accounts

Ware Malcomb; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A forward-thinking design firm seeks a Strategic Accounts Director to lead national account growth. You will drive relationships with Fortune 500 clients and collaborate across regions. The ideal candidate has a minimum of 10 years in interior architecture with proven success in business development and team leadership. Excellent communication is essential, along with proficiency in CRM and Microsoft Office tools. This full-time position offers a chance to impact commercial real estate projects across North America.

Qualifications

• Preferred minimum of 10 years of experience in interior architecture.
• At least two years at Project Manager or Senior Manager level.
• Excellent verbal and written communication skills.

Responsibilities

• Drive national account growth and strengthen relationships.
• Expand national accounts and enterprise-level client relationships.
• Represent the organization at industry conferences.

Skills

Business development skills

Team leadership

Public speaking

Client engagement

Strategic planning

Education

10+ years in interior architecture

Experience in commercial real estate

Tools

HubSpot

Microsoft Office Suite

Bluebeam

Job description

Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and forward-thinking design firm committed to pushing the boundaries. Our team-oriented, collaborative approach ensures that every project is a blend of visionary design, seamless project delivery, and we are actively engaged with both the community and the industry. Discover our vibrant culture to get an inside look into life at Ware Malcomb and the programs we offer. https://waremalcomb.com/life-at-ware-malcomb/

As Strategic Accounts Director, you will be responsible for driving national account growth and strengthening relationships with Fortune 500 clients, global brokerage firms, and key industry partners. You will focus on strategic business development, cross-regional collaboration, and high-level client engagement to position Ware Malcomb as a trusted advisor within the commercial real estate and design industry.

Your Role

• Demonstrate commitment to learning, understanding, and implementing all organizational business philosophies and practices
• Develop and execute strategies to expand national accounts and enterprise‑level client relationships
• Build and maintain relationships with key decision‑makers within major brokerage organizations and large corporate end‑user clients
• Identify and pursue high‑value opportunities through proactive outreach and strategic partnerships
• Represent the organization at industry conferences through presentations, panel participation, and speaking engagements
• Attend industry events and networking functions to enhance visibility and strengthen market presence
• Partner with regional leadership and subject‑matter experts to align business development pursuits with organizational growth goals
• Lead development of strategic tools, including CRM dashboards, performance trackers, and standardized reporting systems
• Plan, coordinate, and execute client engagement events and networking opportunities
• Drive measurable growth in RFP volume, awarded projects, strategic account revenue, and client expansion
• Maintain accurate CRM tracking and prepare monthly business development reports for leadership
• Review project revenue projections to support forecasting, planning, and quarterly review cycles
• Prepare monthly business reports and participate in recurring revenue, strategy, and forecasting meetings
• Proactively pursue new business opportunities and support organizational growth initiatives
• Assist in creating the annual business strategy documents and understand revenue, diversification, and geographic expansion goals
• Support achievement of targeted pursuit hit rates
• Attend key business development, industry, and professional association events across assigned markets
• Schedule and lead networking meetings, coffees, and relationship‑building activities
• Collaborate with senior leadership on strategic business development connection planning
• Coordinate efforts and maintain communication with national account team members across regions

Qualifications

• Preferred minimum of 10 years of experience in interior architecture, including at least two years at the Project Manager or Senior Manager level
• Experience within the broader commercial real estate industry is also considered valuable
• Strong business development skills with demonstrated success in managing, tracking, and following up on growth opportunities
• Leadership experience preferred, with the ability to guide teams and foster a collaborative environment
• Excellent verbal and written communication skills, including confident public speaking and the ability to influence senior leaders and stakeholders
• Experience in strategic planning, client engagement, and cross-functional collaboration
• Proficiency with business technology tools, including HubSpot or other CRM systems, Microsoft Word, Microsoft PowerPoint, Microsoft Project, Bluebeam, and Microsoft Excel
• Strong organizational abilities, attention to detail, and comfort navigating multiple projects simultaneously

This is a full-time, long-term position.

Established in 1972, Ware Malcomb is a dynamic, forward-thinking commercial real estate design firm providing professional architecture, planning, interior design, civil engineering, branding, building measurement, structural engineering and MEP services to clients throughout the world.

With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of office, industrial, science & technology, healthcare, multifamily, retail, and public/institutional projects.

For six consecutive years, Ware Malcomb has been ranked as the #1 Industrial Sector Architecture Firm by Building Design + Construction Magazine. The firm is also ranked among the top 10 Architecture/Engineering firms in Engineering News-Record's Top 500 Design Firms and the Top 30 Interior Design Firms in Interior Design magazine's Top 100 Giants. For more information, visit www.waremalcomb.com.