Director, Site Reliability Engineer & DevOps

Moneris; Toronto; Hybrid; CAD 130,000 - 160,000; Full time

Job summary

A leading payment processing company in Toronto is seeking a Director of SRE & DevOps to lead strategy and operations for high availability systems. You will manage the SRE and DevOps teams, ensuring optimal performance and reliability across cloud and on-premise applications. The ideal candidate has extensive leadership experience in platform engineering and is familiar with agile methodologies and modern infrastructure technologies. This role offers both in-office collaboration and remote flexibility, as part of a comprehensive total rewards program.

Benefits

Performance-based bonuses

Flexible benefits starting from day one

Retirement planning support

Growth & development opportunities

Holistic wellness support

Recognition and rewards programs

Flexibility in work arrangements

Qualifications

• 10+ years of experience in a leadership position in DevOps/SRE.
• Experience with public cloud and containerization technologies.
• Hands-on experience with CI/CD pipelines.
• Experience presenting technical perspectives to senior management.

Responsibilities

• Lead DevOps, SRE, and Observability teams for operational excellence.
• Establish governance frameworks for SRE and DevOps practices.
• Oversee technical design and operations of platforms.
• Develop and sponsor business cases, influencing stakeholders.

Skills

Leadership

Agile methodologies

Collaboration

Technical design

Influencing stakeholders

Education

Bachelor's degree or equivalent work experience

Tools

Jenkins

GitLab

Terraform

Ansible

Job description

Overview

Your Moneris Career - The Opportunity

The Director SRE & DevOps develops the strategy and leads the direction of SRE and DevOps teams, ensuring the high availability and resiliency of Moneris' applications and platforms, whether on-premises or cloud-based, thereby supporting mission-critical operations 24 / 7. You will encompass overseeing the technical design and operations of platforms, and developing, maintaining, implementing tooling, processes, and practices that empower development teams. You will ensure, high-velocity delivery and automated deployment through the use of software provisioning, configuration management, source code management, and team collaboration applications. Additionally, the Director fosters a culture of reliability and resiliency by employing best practices to establish governance around SRE, DevOps Practices, tooling, and development methodologies. You will serve as the technical authority and subject matter expert for all SRE and DevOps practices at Moneris, guiding both the strategic direction and hands-on implementation of reliability engineering and automation frameworks.

Location: You will be based in our Toronto office, balancing in-office collaboration with remote flexibility.

Reporting Relationship: You will report to the SVP, Infrastructure Services & Support

What you will do

This position is responsible and owns for both the operational aspects and the strategic direction and roadmap for SRE, DevOps, and Observability teams.

• Establishing governance frameworks for SRE and DevOps practices implies influencing how development and operations teams across the organization build and maintain systems.
• Work in an Agile environment, with overall accountability for supporting critical applications and platforms (both on-premises and cloud), ensuring end-to-end availability, performance, lifecycle management, and guiding the team with code deployment, business-as-usual changes, support, security patches, and 24 / 7 system monitoring.
• Establish governance and best practices for SRE and DevOps, including processes, Service Level Goals, Observability, tooling and development methodologies, to achieve key business objectives such as reliability and resiliency of critical applications.
• Lead team management, staff needs, performance evaluations, coaching, mentoring, and disciplinary actions.
• Developing and sponsoring business cases, which requires influencing both technical and non-technical stakeholders to support initiatives.
• Oversee the technical design and operations of platforms, as well as developing, maintaining, and implementing tooling, processes, and practices that support development teams.
• Lead the design and implementation of DevOps automations, creating CI / CD pipelines, and developing necessary tools for all aspects of development, integration, build, test, and deployment processes.
• Advocate for and advance modern, Agile software development practices and core DevOps behaviors across development and infrastructure.
• Work with Technology leadership and corporate partners to implement large-scale projects, operationalize technologies, develop technology roadmaps, and establish standards and procedures. This includes SVP / VP of development, QA, Product Owners, and Infrastructure.
• Maintain relationships and negotiate with external vendors and partners to acquire software and manage operational costs.
• Comply with corporate policies established by Moneris Corporation including Moneris Code of Conduct, Technology Policy & Privacy Policy.

Qualifications

Your Moneris Career - What you bring

• Bachelor's degree required, or equivalent work experience
• 10+ years of experience in a leadership position, including managerial experience leading platform engineering and support (DevOps / SRE) teams
• Experience with modern infrastructure technologies and software development practices including public cloud, containerization, CI / CD pipelines, orchestration, secret management
• Experience with Agile methodologies, including SCRUM and KANBAN; hands-on experience with Jenkins, Bitbucket, GitLab, GitHub, Terraform, and Ansible
• Experience presenting technical perspective to senior management and driving investment in proposals
• Ability to collaborate with and negotiate with peers inside and outside the Technology department
• Proficient in engaging / influencing audiences, building relationships, and achieving broader organizational goals

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
• Holistic wellness support, with an Employee & Family Assistance Program, 24 / 7 virtual healthcare, and workplace wellness initiatives
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts
• Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com / careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

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