Director, Service Delivery

Miratech Group; Canada; Remote; CAD 180,000 - 260,000; Full time

Benefits offered by this job

Relentless Performance culture

Competitive pay and benefits

Remote work flexibility

Growth opportunities and mentorship

Global impact projects

Multicultural environment

Sustainability values

Job summary

Miratech Group is seeking a Delivery Director for MiraCloud Implementations to lead and assure successful client-driven MiraCloud deployments. You will oversee PMOs, establish governance, and drive programs across multiple engagements to achieve timely delivery and profitability.

The role requires extensive IT delivery leadership, strong stakeholder management, and a track record of enterprise-scale implementations. This position supports a Work From Anywhere culture with global client exposure.

Qualifications

• Over 15 years of IT delivery or related leadership experience.
• Proven track record leading PMOs, Delivery Managers, or large-scale programs.
• Experience with CX/CCaaS, SaaS, or managed services.
• Strong executive stakeholder management and communication skills.
• Ability to lead cross-functional teams and coach project managers.
• Authorized to work in the United States; visa sponsorship not available.

Responsibilities

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Skills

Executive leadership

Stakeholder management

Program management

Delivery leadership

Customer relationship management

Communication

Job description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability. In this role, you will lead the successful implementation of MiraCloud solutions while ensuring
client satisfaction, operational excellence, timely delivery, and profitability. As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud’s project management practice. You will oversee Project Managers, establish delivery governance and implementation standards, and ensure successful customer outcomes across multiple engagements. The role combines delivery leadership, operational excellence, customer relationship management, and people leadership. You will partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence.

Responsibilities:

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Qualifications

• 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
• Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
• Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
• Strong executive-level stakeholder management, customer relationship management, and communication skills.
• Existing authorization to work in the United States; visa sponsorship is not available for this role

Additional Information

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance,and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply