Director, Sales Operations

Medline; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading healthcare provider in Mississauga is seeking a Director of Sales Operations to support and optimize sales processes. This role requires a strategic partner focused on driving operational improvements and managing a team. The ideal candidate will have strong project management skills and over 7 years of related experience, including leading others. Competitive compensation and a strong commitment to employee engagement are part of the offering.

Benefits

Collaborative work environment

Market competitive compensation

Paid vacation and personal days

Career growth and training programs

Employee Assistance Program (EAP)

Qualifications

• Over 7-10 years of progressive experience, including 4 years of managing people.
• Exceptional project management skills.
• Proven ability to influence and lead in a matrixed organization.

Responsibilities

• Support sales efforts ensuring operational best practices.
• Review tools and processes for sales engagement.
• Implement continuous improvement initiatives.

Skills

Project management

Influencing skills

Communication

Collaboration

Strategic thinking

Education

University Degree

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well‑being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast‑to‑coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• DPSP match program
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well‑being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities
• And much more…

JOB SUMMARY

The Director, Sales Operations supports the commercial organization as a strategic partner to the business. Leads a team that is responsible for the development and optimization of business processes that impact the sales organization. Applies thought leadership to introduce innovative capabilities and execute the strategy through cross‑functional partnerships. Drives operational improvements across the business segment, leveraging quantitative rigor and business acumen. Cultivates long‑term relationships with key stakeholders through exceptional communication and negotiation skills.

CORE JOB RESPONSIBILITIES

• Focus on supporting sales efforts to ensure operational best practices and data‑driven decision‑making.
• Review and recommend tools and processes in our efforts to manage customer activity including sales engagement, productivity & enablement, sales intelligence, and analytics & reporting, resulting in greater selling efficiencies.
• Create structure/systems in the business where it was lacking before, leverage experience and proficiencies to make improvements in the business.
• Manage overall programs and tasks related to operationalizing the programs of your aligned business segment.
• Strategically identify and implement continuous improvement initiatives to propel company growth.
• Monitor sales performance metrics, identify areas for enhancement, and implement solutions to enhance productivity and efficiency.
• Manage Monthly Business Reviews, Quarterly Business Reviews, and cadence reporting and metrics. Develop a deep understanding of the supported business segments and teams.
• Lead and mentor the sales operations team, fostering a culture of continuous improvement, creating cross‑functional synergies, and collaboration.

QUALIFICATIONS

• University Degree
• Relevant business experience
• Over 7‑10 years of progressive experience (inclusive of at least 4 years of managing people)
• Experience and skills in influencing, leading and directing individuals in a matrixed organization
• Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross‑functional environment.
• Demonstrated ability for collaboration and influence, including adapting influencing approach.
• Proven strategic thinker with strong foundation in tactical execution and project management.
• Effective written and verbal communication skills and demonstrated ability to multi‑task and prioritize.
• Self‑starter with a passion for cross‑functional collaboration and strong ability to manage complexity and thrive in ambiguity.
• Ability to preempt and rapidly resolve conflicts and incorporate perspectives of others to achieve alignment.
• Position requires travel up to 50% for business purposes (in and out of province).

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast‑to‑coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). We endeavour to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.