Director Sales Enablement & Effectiveness

Manulife; Southwestern Ontario; Hybrid; CAD 116,000 - 166,000; Full time

Job summary

A leading international financial services provider in Ontario seeks a Director of Sales Enablement & Effectiveness. This pivotal role involves setting strategy and culture to drive revenue growth within sales teams, while engaging with various stakeholders. Candidates should have over 10 years of experience, strong leadership skills, and a background in financial services. A bilingual ability (English/French) is preferred. The salary is expected between CAD 116,000 and CAD 166,000, with a flexible working arrangement.

Benefits

Health benefits

Dental benefits

Short and long-term disability insurance

Retirement savings plans

Paid time off program

Qualifications

• 10+ years in sales leadership, enablement, or strategy roles.
• Experience leading large-scale change and enablement programs.
• Strong knowledge of financial services, ideally mortgage broker/advisor distribution.

Responsibilities

• Define vision, strategy, and roadmap for Sales Enablement.
• Partner with senior leaders to ensure alignment.
• Build, mentor, and develop a high-performing enablement team.

Skills

Sales leadership

Change management

Influence skills

Financial acumen

Bilingual (English/French)

Education

Certification in Change Management or Project Management

Job description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Director Sales Enablement & Effectiveness to provide enterprise leadership for Sales Enablement & Effectiveness, setting the strategy, structure, and culture that drive sustainable revenue growth. Align broker/advisor enablement with Manulife Bank’s strategic priorities, equipping sales teams with tools, skills, and support to deliver superior client outcomes. Acts as the senior voice of enablement at the leadership table, shaping how Manulife Bank competes, grows, and differentiates in the Canadian marketplace. The incumbent and respective team enable both the Real Estate Secured Lending and Specialized Lending teams.

Responsibilities

• Strategic Leadership – Define vision, strategy, and roadmap for Sales Enablement.
• Governance & Stakeholder Engagement – Partner with senior leaders in Sales, Product, Marketing, Compliance, and Operations.
• Portfolio Oversight – Ensure initiatives are prioritized, sequenced, and resourced appropriately.
• People Leadership – Build, mentor, and develop a high-performing enablement team.
• Participate in enterprise risk, compliance, and governance forums.
• Support Sales leadership with strategy alignment and reporting.

Job Requirements

• 10+ years in sales leadership, enablement, or strategy roles.
• Demonstrated experience leading large-scale change and enablement programs.
• Strong knowledge of financial services, ideally mortgage broker/advisor distribution.
• Proven ability to build new functions and operating models.
• Exceptional executive communication and influence skills.
• Strong financial and business acumen, including budget oversight.
• Ability to lead through ambiguity and drive alignment across a matrix organization.
• Bilingual (English/French) is preferred.
• Certification in Change Management or Project Management is preferred.

Competencies

• Vision & Strategic Thinking
• Executive Influence
• Stakeholder Partnership
• Change Leadership
• Accountability & Results Orientation

Decision Authorities

• Approves enablement strategy and roadmap.
• Allocates resources across the enablement portfolio.
• Escalates enterprise-level risks and issues.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$116,000.00 CAD – $166,000.00 CAD.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.