Director, ReBIRD Global Capabilities & Transformation

Arc'teryx Limited; North Vancouver; On-site; CAD 149,000 - 195,000; Full time

Benefits offered by this job

Health & wellbeing

Financial wellbeing

Time & Flexibility

Family support

Growth, community & gear

Job summary

Arc'teryx Limited in North Vancouver invites a Director, ReBIRD Global Transformation & Capabilities to shape a 3-5 year global circular service ecosystem. You will unite service, product ownership, data analytics, and care & repair operations into a strategic function.

You will lead a multi-disciplinary team, define standards, and drive ROI while partnering with executive leadership to grow sustainability as a key growth driver for Arc'teryx globally.

Qualifications

• 10–12+ years of progressive operational and strategic leadership experience in global vertical retail or high-touch service environments.
• 7+ years of direct people management leading multi-disciplinary teams (ops, tech, data).
• Experience authoring 3–5 year corporate or departmental roadmaps and securing executive alignment.
• Knowledge of technical apparel construction, reverse logistics, circular business models and retail technology systems.

Responsibilities

• Author and drive the 3-5 year global ReBIRD strategic roadmap.
• Establish financial models, governance structures, and ROI benchmarks for circular investments.
• Oversee scalable frameworks for ReBIRD Service Centers and in-store guest activations.
• Bridge global strategy with regional delivery while maintaining brand consistency.
• Direct the digital product team for building, scaling, and maintaining ReBIRD enterprise technology service stack.
• Lead Data & Insights to deliver forecasting, reporting, and impact metrics.
• Deliver executive dashboards translating metrics into actionable BI.
• Partner with Technology executives to align vision and prioritization for ReBIRD services.
• Lead cross-functional care & repair operations and guest experience.

Skills

Strategic leadership

Cross-functional collaboration

Financial modeling

Data analytics

Problem solving

Sustainability mindset

Education

Bachelor’s degree in Business Administration or Operations

Job description

Department: Commercial - ReBIRD

Reports to: VP, ReBIRD

Location: North Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As the Director, ReBIRD Global Transformation & Capabilities, you are the executive visionary and strategic leader shaping Arc’teryx’s 3-5 year global circular service ecosystem. You own the holistic engine that powers ReBIRD globally – unifying Service Capabilities and Operations, Product Ownership in Enterprise Technology, Data Analytics and Insights, together with cross-functional Care & Repair Operations, into a seamless, end to end strategic function.

You lead a multi-disciplinary organization responsible for defining global standards, accelerating tech-enabled circular services, and leveraging data to drive commercial viability across owned vertical channels, wholesale and experiences. You will partner directly with executive leadership across Supply Chain, Technology, Commercial, Finance and Brand to ensure circularity becomes a major growth driver and competitive differentiator for Arc’teryx, globally.

This role is based out of our North Vancouver office and is open to a hybrid work schedule. Candidates must be eligible to work in Canada.

Meet Your Future Team:

Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale. The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, inclusive of Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce. The ReBIRD Global Capabilities organization powers the operational frameworks, digital tools, and analytics behind our care & repair service programs.

If you were in the Director, ReBIRD Global Transformation & Capabilities role now, here are some of the core activities you would be doing:

• Authoring and driving the execution of the 3-5 year global ReBIRD strategic roadmap, aligning circular service and business models with Arc’teryx’s overarching growth and sustainability ambitions
• Establishing multi-year financial and economic models, capability governance structures, and ROI benchmarks for circular investments
• Overseeing the creation of scalable and repeatable frameworks for ReBIRD Service Centers and in-store guest activations
• Bridging the global strategy and regional delivery, ensuring local adaptability across all regions, while maintaining brand and operational consistency
• Establishing global audit pathways, quality metrics, and proficiency benchmarks to ensure operational excellence across all touchpoints
• Directing the digital product team responsible for building, scaling, and maintaining ReBIRD enterprise technology service stack, ensuring partnership and alignment across Supply Chain and Commercial teams
• Partnering with Technology senior executives, identifying a clear ReBIRD vision and business prioritization and sequencing roadmap to deliver leading ReBIRD service for our Guests and Front-Line teams
• Leading the Data & Insights function to deliver analysis, forecasting, reporting, and impact metrics, across repair, service, experiences, trade-in and resale
• Delivering executive dashboards that translate complex operational metrics into actionable business intelligence, with a holistic view of ReBIRD across functions and departments

Here are some of the things you could be working on in the future:

• Partnering to support Circular Business Model strategy and best practices for Global vertical channels
• Partnering to deliver operational efficiency recommendations for reverse logistics and within back of house repair operations

Are you our next Director, ReBIRD Global Transformation & Capabilities?

• You have a Bachelor’s degree in Business Administration, Operations, or a related field
• You have 10-12+ years of progressive operational and strategic leadership experience in global vertical retail, technical apparel, consumer tech, or high-touch service environments
• You have 7+ years of direct people management experience, with a proven track record of leading multi-disciplinary teams (ops, tech, data), building organizational strategy and developing others
• You have demonstrated experience in authoring 3-5 year corporate or departmental roadmaps and securing executive alignment
• You have knowledge of technical apparel construction, reverse logistics, circular business models and retail technology systems
• You have expert capability in commercial financial modeling, unit economics and data-drive decision making frameworks
• You are passionate for sustainability and circular practices
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Compensation

The compensation range for this role is CAD$149,000 - CAD$195,000.

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay isdeterminedby your skills, experience, and level of responsibility.

We’recommitted to fair,equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance.Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health &wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top-up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

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Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.