Director, Quality Assurance - #2025-10236 (reqID)

Dynacare; Brampton; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

A leading health services organization in Brampton is seeking an experienced Director of Quality Assurance to oversee quality management and disaster planning programs. This is a permanent full-time hybrid role, fostering a culture of quality and compliance across all operations. The ideal candidate will have a degree in Business, Engineering, or Science, and substantial knowledge of quality assurance protocols. Join our mission to improve health and wellness solutions for Canadians.

Benefits

Health and wellness benefits

RRSP match benefits

Employee stock purchase program

Opportunities for internal mobility

Qualifications

• Knowledge of internal quality assurance programs, audits and protocols.
• Knowledge of Laboratory Accreditation requirements and processes.
• Capability to apply great attention to detail, and ability to effectively manage time and competing priorities.
• Capability to apply interpersonal skills and techniques to interact effectively.
• Nurture a people-centered and quality-focused culture.

Responsibilities

• Direct and coordinate all activities of the Quality Assurance programs.
• Lead quality assurance strategic planning including budget and resource planning.
• Monitor and report quality performance to the organization.
• Establish quality goals and monitor performance against goals.
• Lead a large Quality Assurance team and develop team effectiveness.

Skills

Knowledge of internal quality assurance programs, audits and protocols

Knowledge of Laboratory Accreditation requirements and processes

Knowledge of laboratory operations and processes

Project governance and project management

Strategic planning and goal-setting skills

Proficiency with MS Office Suite

People and team leadership skills

Performance management skills

Education

University degree in Business, Engineering or Science

Tools

MS Office Suite (including Word, Excel, PowerPoint, Outlook and Teams)

Job description

Description

Position at Dynacare Job Posting: Director, Quality Assurance. Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive. Are YOU our next Director, Quality Assurance? The Director, Quality Assurance directs and coordinates all activities of the Quality Assurance and Disaster Planning programs across all divisions of Dynacare, including the development and implementation of quality management policies and procedures to assure compliance with applicable regulatory requirements. Status: Permanent Full Time. Shift: Day shift. Work Style: Hybrid. Location: 115 Midair Court, Brampton, ON. Internal Posting Deadline: November 16, 2025.

Why Dynacare is an amazing place for YOU :

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference :

• Act as a member of the management team, and provide support to cross‑functional teams, developing, recommending and implementing short‑ and long‑term strategic plans for quality.
• Lead quality assurance strategic, business and operational planning including budget and resource planning.
• Establish quality goals and objectives, set priorities, and monitor performance against goals.
• Lead development and implementation of quality management policies and procedures to ensure compliance with applicable regulatory requirements.
• Monitor and report quality performance and concerns to the organization. Represent the voice of our patients and customers, pro‑actively monitor and report quality performance metrics and scale concerns prior to their potential impact.
• Guide and facilitate efforts directed at improving processes and examine new techniques in quality management to determine their applicability and means of adaptation for Dynacare.
• Promote the development and adoption of a total quality culture within all Dynacare facilities through the delivery of training programs and the fostering of customer focus and employee involvement.
• Liaise with other team members and staff to communicate information, resolve problems and identify organizational priorities.
• Lead a large Quality Assurance team; develop team effectiveness, roles and responsibilities, goal setting and performance management.
• Nurture a people‑centered, safety‑first, quality‑for‑patients and customers, service, performance, innovation, adaptability and consistency culture.

What YOU bring to the role :

• Knowledge of internal quality assurance programs, audits and protocols.
• Knowledge of Laboratory Accreditation requirements and processes.
• Knowledge of laboratory operations, processes and continuous improvement methodologies.
• University degree in Business, Engineering or Science.
• Capability of understanding the scientific and technical functions of the Operational departments.
• Project governance and project management with respect to the quality department.
• Strategic planning and goal‑setting skills.
• Proficiency with MS Office Suite (including Word, Excel, PowerPoint, Outlook and Teams).
• Capability to apply great attention to detail, and ability to effectively manage time and competing priorities.
• Capability to apply interpersonal skills and techniques to interact effectively with others at all levels within Dynacare.
• People and team leadership skills to engage staff and align efforts against priorities.
• Performance management skills.

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey. Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.