Director, Quality Assurance

Dynacare; Brampton; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A healthcare solutions provider in Peel Region seeks a Director, Quality Assurance to oversee quality management and disaster planning across its divisions. The role includes developing policies, ensuring compliance with regulatory requirements, and leading a large team. Ideal candidates will possess a relevant degree and extensive knowledge in quality assurance and laboratory accreditation practices. This position offers a hybrid work style and opportunities for career growth.

Benefits

Health and wellness benefits

RRSP match benefits

Employee stock purchase program

Dynamic and collaborative work environment

Qualifications

• Ability to understand scientific and technical functions of operations.
• Capability to apply attention to detail and manage competing priorities.
• Interpersonal skills to effectively interact at all levels.

Responsibilities

• Direct and coordinate Quality Assurance and Disaster Planning programs.
• Lead quality assurance strategic, business and operational planning.
• Establish quality goals and monitor performance against goals.
• Represent the voice of patients and customers to monitor quality metrics.
• Promote a total quality culture through training programs.

Skills

Knowledge of internal quality assurance programs

Knowledge of Laboratory Accreditation requirements

Knowledge of laboratory operations

Project governance skills

People and team leadership skills

Performance management skills

Proficiency with MS Office Suite

Strategic planning skills

Education

University Degree in Business, Engineering or Science

Job description

Job Posting: Director, Quality Assurance

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are YOU our next Director, Quality Assurance?

The Director, Quality Assurance directs and coordinates all activities of the Quality Assurance and Disaster Planning programs across all divisions of Dynacare including the development and implementation of quality management policies and procedures to assure compliance with applicable regulatory requirements.

Status: Permanent Full Time
Shift: Day shift
Work Style: Hybrid
Location: 115 Midair Court, Brampton, ON
Internal Posting Deadline: November 16, 2025

Why Dynacare is an amazing place for YOU

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference

• Act as a member of the management team, as well as provide support to cross-functional teams, developing, recommending and implementing short and long-term strategic plans for quality.
• Lead quality assurance strategic, business and operational planning including budget and resource planning.
• Establish quality goals and objectives, set priorities, and monitor performance against goals.
• Lead development and implementation of quality management policies and procedures to ensure compliance with applicable regulatory requirements.
• Monitor and report quality performance and concerns to the organization. Representing the voice of our patients and customers, pro-actively monitor and report quality performance metrics and elevate concerns prior to their potential impact.
• Guide and facilitate efforts directed at the improvement of processes and examine new techniques in quality management to determine their applicability and means of adaptation for Dynacare.
• Promote the development and adoption of a total quality culture within all Dynacare facilities through the delivery of training programs and the fostering of customer focus and employee involvement.
• Liaise with other team members and staff to communicate information, resolve problems and identify organizational priorities.
• Lead a large Quality Assurance team; team effectiveness, roles and responsibilities, goals setting and performance management.
• Nurture a people centered care of safety first, quality for patients and customers, service, performance, innovation, adaptability, and consistency.

What YOU bring to the role

• Knowledge of internal quality assurance programs, audits and protocols
• Knowledge of Laboratory Accreditation requirements and processes
• Knowledge of laboratory operations, processes and continuous improvement methodologies
• University Degree in Business, Engineering or Science
• Capability of understanding the scientific and technical functions of the Operational departments
• Project governance and project management with respect to the quality department
• Strategic planning and goal setting skills
• Proficiency with MS Office Suite (including Word, Excel, Power Point, Outlook and Teams)
• Capability to apply great attention to detail, and ability to effectively manage time and competing priorities
• Capability to apply interpersonal skills and techniques to interact effectively with others at all levels within Dynacare
• People and team leadership skills to engage staff and align efforts against priorities
• Performance management skills

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with provincial legislation and our AccommodationPolicy a request for accommodation will be accepted as part of the Dynacare hiring process.