Director, Product Solutions- Issuing

Mastercard; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A global technology company in Toronto is seeking a Director of Product Solutions to deepen customer relationships and lead solutioning efforts. The role involves articulating the value of Mastercard's capabilities to address customer needs and driving strategic projects for long-term impact. Ideal candidates will have strong storytelling skills and foundational knowledge of the payments ecosystem.

Qualifications

• Foundational knowledge of the payments ecosystem.
• Ability to analyze both quantitative and qualitative data.
• Strong communication and presentation skills.

Responsibilities

• Deepen relationships with new and existing customers.
• Lead solutioning efforts to address customer pain points.
• Support RFP responses and customer conversations.

Skills

Problem-solving

Storytelling

Collaboration

Presentation skills

Data analysis

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Solutions- Issuing

Director, Product Solutions - Issuing

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Customer Solutions Center sits at the intersection of product, services, marketing, innovation and, most importantly, our customers and prospects. Our team is a dynamic group, passionate about bringing the best of Mastercard products and solutions to meet our customers’ needs and objectives. We are at the center of each opportunity, working closely with Customers, Customer Account Managers (CAMs), Product, Services and Marketing. When you join the Customer Solutions Center, you will play a vital role driving influence and growing share and revenue for Mastercard.

As the Director, Product Solutions, you will work directly with our front-line sales teams to deepen our relationship with new and existing customers by articulating a differentiated “Why Mastercard” story around our capabilities. You will lead solutioning efforts that leverage the full breadth of the Mastercard toolbox to solve customer pain points or address customer opportunities and visions. You will drive RFP responses, pitches, and customer conversations that integrate our payment products, digital assets, Data & Services and Cyber & Intelligence solutions into holistic value propositions for customers. You will identify customer needs and map them to Mastercard products and services and support the story-telling process. You will work on highly visible, strategic projects that will drive long-term, foundational impact for the organization.

Role

• Reports to the Vice President, Solutions Architect NAM Issuing
• Based in Mastercard’s Toronto or Purchase office
• Focused on NAM (US and CAN) Small Business and Mid Market segment and Canadian Issuers
• Understands Mastercard’s products and solutions and can convey the capabilities in crisp, integrated narratives that help to differentiate Mastercard as the partner of choice
• Collaborates with Small Business and Mid-Market Product Team and Canadian Issuing Account Team to identify customer needs and opportunities; recommends solutions across the Mastercard toolbox, knitting together assets in coordination with Product, Innovation, Services, and Marketing
• Supports RFP responses for new opportunities; leads/facilitates the development of pitch content and articulates customer journeys that map to Mastercard capabilities
• Supports cross-product strategic executive meetings with customers with narrative and content development
• Drives thought leadership around topics that are top-of-mind in the market with a focus on competitive differentiation
• Exposure to senior executives with the need to influence and respond with urgency

All About You

• A problem solver, keen to understand customer challenges – inquisitive, and able to simplify complexity
• Foundational knowledge of the payments ecosystem, and understand Mastercard’s role in it
• Excellent storyteller and communicator with strong presentation skills
• Demonstrated ability to work well collaboratively, including the ability to rally and gain backing from matrixed stakeholder groups
• Operates with a high sense of urgency to drive strategy and execution
• While technical skills are a nice-to-have, storytelling skills and the ability to stitch together differentiated “Why Mastercard” propositions are essential
• Demonstrated ability to analyze both quantitative and qualitative data, and derive meaningful implications and recommendations from said data
• Helpful to have a familiarity with the following Mastercard capabilities including Small Business (Credit, Debit, beyond card solutions) and Mid Market, Consumer Products (Consumer Credit, Debit, Prepaid), Digital Solutions (MDES, Push Provisioning, Digital Wallets, UX journeys), Innovation, Services (Loyalty Solutions, Consulting, Information Solutions, Managed Services, Fraud and Security), Marketing (Priceless Platforms, ESG programs)

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.