Director, Process Management

Canadian Blood Services; Ottawa; Hybrid; CAD 140,000 - 169,000; Full time

Job summary

A health service organization is seeking a temporary full-time Director, Process Management in Ottawa. This role is crucial for ensuring compliance with standards and operational efficiency within the supply chain. The ideal candidate will have significant experience in process management and project implementation, fostering collaboration across teams. This position offers a competitive salary and requires a commitment to a hybrid work model, attending the office 40% of the time.

Benefits

Competitive base salary

Annual Performance Award up to 12%

Defined benefits pension plan

Qualifications

• Minimum ten years of management experience in process management, design, and automation.
• Strong understanding of supply chain systems and project management methodology.
• Knowledge in Biologics Manufacturing environment is an asset.

Responsibilities

• Ensure CBS delivers products that meet customer expectations and comply with standards.
• Develop and implement processes to drive efficiency across collections, production, and logistics.
• Manage financial and informational resources to achieve organizational objectives.

Skills

Process Engineering

Project Management

Six Sigma

Analytical skills

Interpersonal skills

Education

University degree in Process Engineering or related field

Job description

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Please note this role will work in a hybrid environment. The successful candidate will be working at one of our Canadian Blood Services major site offices, with a strong preference for Ottawa (1800 Alta Vista Drive), Brampton (100 Parkshore Drive), Calgary (2775 116 Avenue NE), Vancouver (4750 Oak Street) or Dartmouth (270 John Savage Ave), and will be working a mixture of on-site and off-site work based on the parameters for our operations to meet the needs of our donors, our staff and our communities. Currently, employees are expected to have an in-person presence for at least 40% of their work time. This requirement may vary depending upon circumstances.

Job category: Supply chain and logistics
Job posting ID: 8012

Employment status: Temporary full-time
Position's anticipated end date: 2027-06-30

Classification: PTS/MGT/IT B
Salary/Rate of pay: $140,525 - 168,423 - Salary will be commensurate with experience and professional background.

Application Requirements

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, we can make all the difference in the lives of others.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About The Role

Canadian Blood Services is looking for a temporary full-time Director, Process Management to join our dynamic Supply Chain division. The work of a Director, Process Management is integral to Canadian Blood Services role as Canada’s biological lifeline. The Director of Supply Chain Process Management at Canadian Blood Services (CBS) plays a central role in ensuring that CBS delivers products that meet customer expectations while complying with all regulatory and quality standards. Working in close partnership with operations, this role supports the design and improvement of manufacturing processes to drive consistency, efficiency, and effectiveness across collections, production, and logistics, and leads a project portfolio designed to deliver organizational strategy. The Director collaborates to develop and implement robust processes, defining requirements for technology, assets, and workforce skills, and ensuring clear communication and understanding of these processes throughout the organization. In addition, the Director provides validation support to all CBS groups, promotes continuous improvement initiatives, and leads efforts to strengthen supply chain operations. Through this leadership, the Director helps uphold CBS’s reputation for trust and value to Canadians.

Formula for Success

• Develops and aligns organizational strategies with CBS’s vision by analyzing internal needs and external trends, setting priorities, and inspiring results.
• Leads the transformation agenda by driving strategic execution and building an integrated supply chain through structural, behavioral, and cultural change.
• Drives continuous improvement and adaptability by seeking faster, better, lower-cost ways to exceed goals, creating urgency, following through on decisions, and holding others accountable.
• Supports employee success by providing resources and recognition, maintaining effective structures, delivering regular feedback, and ensuring efficient resource use through analysis and research.
• Fosters collaboration across the organization, builds strong executive and external stakeholder relationships, and drives commitment to CBS’s strategic mandate.
• Manages financial, material, and informational resources while equipping employees with tools to achieve organizational objectives.
• Responsible for ensuring “currency” in trends and developments in management.
• Displays the highest degree of personal integrity and professional ethics.

Desired Education & Skills

• Completion of university degree in Process Engineering, Project Management or related field.
• Familiarity with manufacturing processing and process improvement methodologies and tools; Six Sigma designation is an asset (Green Belt or Black Belt).
• Minimum ten years of related, progressive management experience at a senior level in process management, design and automation in a manufacturing/production environment.
• Management/ administrative skills, with knowledge of and experience in management (theory and practice)
• Knowledge and experience of managing in a Biologics Manufacturing environment is an asset.
• A strong understanding of supply chain systems and model, quality management systems and practices as well as project management methodology.
• Excellent analytical, planning and organizational skills.
• Exceptional interpersonal skills, including teamwork, facilitation, influencing and negotiation.

What We Offer You

• Competitive base salary range.
• Annual Performance Award up to 12%.
• Payment in lieu for benefits and vacation.
• Defined benefits pension plan.
• Employee discounts, wellness programs and professional advancement opportunities.

What You Can Expect

• This role will work in a hybrid environment with requirements to be onsite at one of our Canadian Blood Services major site offices located in Ottawa (1800 Alta Vista Drive), Brampton (100 Parkshore Drive), Calgary (2775 116 Avenue NE), Vancouver (4750 Oak Street) or Dartmouth (270 John Savage Ave) 40% of the time/2 days of the week.
• This role will require travel for events, team meetings and project commitments.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.