Director, Platform Delivery

Sun Life; Kitchener; Hybrid; CAD 125,000 - 195,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Group insurance

Job summary

Sun Life seeks a Director, Platform Delivery to lead HR technology delivery teams, shaping capacity, leadership and processes to translate priorities into high-quality business outcomes for employees and HR partners.

You will partner across Product Management, Technology Enablement and HR Technology Operations to strengthen delivery capability, coach senior analysts, and drive workforce planning and organizational change in a hybrid work setting.

Qualifications

• Significant experience leading technology, digital, platform or enterprise solution delivery teams.
• Proven track record of improving delivery performance and business outcomes in complex organizations.
• Experience with agile or product-oriented operating models and cross-functional leadership.
• Strong people leadership, feedback, coaching and career development.
• Experience in workforce planning, talent development, succession planning and organizational capability building.

Responsibilities

• Be accountable for overall delivery performance, capability and sustainability of assigned teams.
• Ensure teams translate priorities into high-quality delivered outcomes with proper capacity and leadership.
• Partner with Agile Delivery Leads to strengthen flow, planning, predictability and agile maturity.
• Use evidence and performance insights to identify constraints and opportunities for improvement.
• Lead workforce planning, recruitment, onboarding and development; address capability gaps.

Skills

Delivery leadership

Technology delivery

Agile delivery

Leadership and coaching

People development

Workforce planning

Organizational change

Stakeholder influence

Evidence-based improvement

Systems thinking

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Director, Platform Delivery

The Director, Platform Delivery is accountable for the delivery performance, capability, effectiveness and long-term sustainability of HR technology teams responsible for building, enhancing and evolving HR technology solutions. The role ensures teams have the capacity, talent, skills, leadership, structure and ways of working required to translate priorities and technical direction into high-quality business outcomes for employees, managers and HR partners. Working through a shared leadership model, the Director partners across Product Management, Technology Enablement and Strategy, Agile Delivery Leadership and HR Technology Operations to strengthen delivery effectiveness, develop people, build organizational capability and ensure assigned teams can successfully deliver agreed business outcomes.

What will you do?

• Be accountable for the overall delivery performance, capability, effectiveness and sustainability of assigned teams.
• Ensure teams consistently translate agreed priorities and technical direction into high-quality delivered outcomes with the appropriate capacity, skills, leadership and team structures in place.
• Partner with Agile Delivery Leads to strengthen flow, planning, predictability, agile maturity and delivery effectiveness.
• Use delivery evidence, team insights and performance trends to identify constraints, capability gaps and opportunities for improvement.
• Build resilient, collaborative and effective teams with clear expectations for roles, decision making, collaboration, accountability and outcomes.
• Lead, coach and develop Senior Analysts, Analysts and other delivery professionals; provide ongoing coaching, candid feedback, performance leadership, development planning and career guidance.
• Lead workforce planning, recruitment, onboarding, performance and talent development; identify capability or capacity gaps and create practical plans to address them.
• Help individuals and teams adopt new technologies, roles, ways of working and organizational models while maintaining focus on delivery outcomes.
• Partner across Product Management, Agile Delivery, Technical Strategy and Enablement, and HR Technology Operations to ensure the right people, capabilities, leadership and team structures are in place to achieve agreed outcomes.

What you’ll need to succeed?

• Significant experience leading technology, digital, platform or enterprise solution delivery teams.
• Demonstrated success improving delivery performance, team effectiveness and business outcomes in a complex organization.
• Experience ensuring teams have the capacity, skills, structures and leadership needed to meet commitments and adapt to changing priorities.
• Experience working within agile or product-oriented operating models and partnering effectively across Product, Technology, Delivery and Operations leadership.
• Demonstrated success building healthy, high-performing teams and strengthening leadership capability.
• Strong experience leading and developing people, providing feedback and supporting meaningful career growth.
• Experience leading workforce planning, talent development, succession, recruitment and organizational capability building.
• Experience leading teams through transformation, organizational change and new ways of working.
• Experience using evidence and performance insights to identify delivery constraints and guide improvement.
• Experience with enterprise HR technology or comparable business platforms is an asset.
• Knowledge and capabilities in technology and platform delivery leadership; delivery performance, capacity and capability management; agile and product-oriented ways of working; high-performing team leadership; people leadership, coaching and performance enablement; workforce, talent and succession planning; organizational design and capability building; change leadership and adaptability; stakeholder partnership and influence; systems thinking, evidence-based improvement and continuous learning.

What’s in it for you?

• A competitive salary and bonus program, based on market scale
• A flexible group insurance program starting on your first day of work to meet your needs and those of your family.
• Time off that allows you to focus on the moments that matter most. 20 vacation days per year.
• Our Share Ownership Program gives you the opportunity to invest in Sun Life while benefiting from employer matching contributions.
• We are proud to be included in Great Place to Work's 2026 list of Canada's Best Workplaces.
• Working together, sharing common values, and encouraging growth & achievement.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range

125,000/125 000 - 195,000/195 000

Job Category

Human Resources

Posting End Date

15/09/2026