Director, Pharmacy Experience and Transformation

Shoppers Drug Mart; Toronto; On-site; CAD 128,000 - 176,000; Full time

Benefits offered by this job

Purchase discount program

Academy online learning

Job summary

Shoppers Drug Mart Inc. is seeking a senior project leader to drive strategic initiatives across our pharmacy operations.

You will shape the future of pharmacy practice while coordinating with Enterprise Operations, Pharmacy Services, and Loblaw teams to implement new processes and training. The role requires extensive project management experience, strong communication, and the ability to align diverse stakeholders across a national retail network.

Qualifications

• Superior initiative and judgement to organize workload and projects.
• Exceptional project and change management skills.
• Ability to move from Big Picture strategy to detailed execution seamlessly.
• Understanding of Design Thinking principles and when to apply them.
• Ability to integrate diverse disciplines and align conflicting goals.
• Ability to organize a diverse function of integrated units and set directions.
• Strong communication skills, both verbal and written.

Responsibilities

• Develop and implement the vision to enhance patient and colleague experience in our retail pharmacy locations.
• Lead initiatives to improve efficiencies and experience (e.g., Rx Delivery, Pharmacy Experience Program).
• Collaborate with internal and external stakeholders to guide the future of Pharmacy practice.
• Coordinate cross-functional teams to achieve stakeholder alignment.
• Advance the omni-channel Pharmacy journey across the store network.
• Plan projects with resources, risk management, and change management; ensure proper handover.

Skills

Project management

Change management

Design Thinking

Strategic thinking

Stakeholder management

Retail pharmacy operations

Education

B.Sc. Pharmacy

Pharm.D.

M.Pharm

Tools

HealthWATCH

Job description

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Reporting directly to the Senior Director, Enterprise Pharmacy Operations and Clinical Excellence, you will lead strategic projects that will help shape the future of pharmacy practice at Shoppers Drug Mart, Loblaw, and Pharmaprix pharmacies.

What You'll Do:

• Develop and implement the vision to enhance the patient and colleague experience in our retail pharmacy locations
• Lead the development of initiatives that improve efficiencies and experience in our retail pharmacies (e.g., Rx Delivery, Pharmacy Experience Program and others)
• Work with internal and external stakeholders to provide thought-leadership on the future of Pharmacy practice and ensure scope of projects are aligned to address this
• Work with cross-functional teams to get stakeholder alignment on strategic projects
• Work with key business stakeholders to bring the omni-channel Pharmacy journey to light in current retail network of stores
• Work closely with Enterprise Operations Development & Systems, Pharmacy Services, Health & Wellness, Merchandising, National Operations, Professional Affairs, Loblaw Digital, Loblaw Technology, and Marketing, and other teams as necessary to realize our vision
• Develop reports, presentations and content for key meetings, ensuring content and messaging are appropriate for different stakeholder groups
• Manage projects: lead planning; monitor and report on progress; execute appropriate risk management, stakeholder management and change management activities; collaborate with various teams to ensure appropriate resourcing; lead design and implementation of new processes and required training; ensure proper handover at project conclusion
• Travel to stores as needed to check on project progress and ensure project has traction
• Provide regular project communication and status reporting
• Work with appropriate parties to plan project resource requirements
• Lead strategic project planning, milestone tracking, risk management, stakeholder management, workshop facilitation, design and implementation of new processes and project training, change management and hand over activities

What You'll Need:

This position requires a superior level of initiative and judgment in order to organize and prioritize tasks, workload, and projects. Courtesy, tact, and diplomacy are required in dealing with colleagues in everyday working relationships.

• Degree in Pharmacy is an asset (B.Sc. Pharmacy, M.Pharm, Pharm.D., etc)
• Exceptional project and change management skills
• Comfortable moving from 'Big Picture' strategic thinking to detailed execution seamlessly
• Understanding of Design Thinking principles and when to apply them.
• Extensive knowledge and skill in multiple disciplines to be able to integrate them effectively, and a capacity to understand and interpret conflicting goals and needs of diverse groups.
• Able to organizea diverse function of integrated units by developing plans and setting directions.
• Adaptable to set and prioritize work with multiple expectations. Able to work with diverse personalities and styles.
• Able to communicate verballywith clarity in various settings (e.g., on the phone; in one-on-one and group settings, etc.).
• Able to communicatewell in writing by composing clear documents; facility with editing and/or proof‑reading is required.
• Computer skills to create and interpret reports, documents, spreadsheets and presentations.
• Strong business acumen with superior knowledge of retail pharmacy operations
• Experience greater than five years in pharmaceutical/retail operations, business
• Experience with HealthWATCH considered an asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :

$128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an)

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.

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