Director, Performance & Innovation, Health Products

Canada Life Group; London; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Career Development

Health & Wellness benefits

Time Off with volunteer day

Financial Security: pension and stock/

Rewards and Recognition

Community & ERGs

Job summary

Canada Life is seeking a Director of Performance & Innovation for Health Products. You will establish how product performance is measured, build analytics and AI-enabled tools, and act as a change agent to accelerate innovation adoption.

Reporting to the AVP, you will drive improved outcomes across the Health Products portfolio. The role emphasizes building disciplines, linking metrics to business plans, and leading senior-level reviews with cross-functional partners to ensure accountable

Qualifications

• 10+ years of progressively senior experience in performance management, group benefits pricing, management consulting, or related discipline.
• Advanced degree or professional designation is considered an asset.
• Experience in group benefits or health insurance is preferred.
• Strong analytical acumen linking customer, operational, risk and financial measures to performance.
• Proven ability to translate complex analysis into actionable insights for senior leaders.

Responsibilities

• Define and implement a consistent product performance management framework across the Health Products portfolio.
• Establish product scorecards and trend reporting on sales, profitability, churn, utilization, and customer experience.
• Implement management routines for performance assessment and decision making.
• Create accountability by linking measures to business plans and roadmaps.
• Lead portfolio performance reviews and share concise insights with leaders and partners.
• Identify performance gaps and drive improvement initiatives with measurable impact.
• Define data and analytics capabilities to measure performance at scale.
• Build a trusted data foundation with governance and sources of truth.
• Develop analytical tools and self-service capabilities for teams to understand drivers.
• Identify AI opportunities to improve forecasting, diagnosis, and decision support.
• Accelerate adoption of AI and innovations with credible value.

Skills

Performance management

Analytics

AI/ML capability

Innovation adoption

Leadership

Stakeholder management

Communication

Problem solving

Education

Advanced degree or professional designation

Job description

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Director, Performance & Innovation, Health Products

Description:

Temporary Full Time

Temporary Full-Time Position (18-Month Term)

The Director, Performance & Innovation, Health Products will establish how product performance is measured, understood, and actively managed across the Health Products portfolio. This role will build the management disciplines, analytical capabilities, and AI-enabled tools required to improve product outcomes, strengthen accountability, and support better decisions over time. This role will also act as a change agent, helping accelerate innovation adoption that deliver measurable customer and business outcomes. Reporting to the AVP, Health Products, this role will enable improved performance across our Health Products portfolio.

What will you do?

Product Performance Management:

• Define and implement a consistent product performance management framework across the Health Products portfolio, including clear measures of customer, financial, operational, and strategic outcomes.
• Establish product scorecards and trend reporting on metrics including sales, profitability, customer churn, utilization and customer experience.
• Implement management routines that enable leaders and product managers to assess performance, make trade-offs, and address issues early.
• Create clear accountability for product performance by linking measures to business plans, investment decisions, product roadmaps, and management actions.
• Lead recurring portfolio performance reviews and translate results into concise, decision-ready insights for senior leaders and key partners.
• Identify material performance gaps and opportunities, mobilize focused improvement initiatives, and confirm that actions deliver intended outcomes.

Data, Analytics & AI Capability:

• Define the data and analytical capabilities required to measure product performance reliably and at scale, working with teams in data, finance, pricing, technology, and other functions to close critical gaps.
• Build a trusted product performance data foundation, including common definitions, data quality standards, governed measures, and transparent sources of truth.
• Develop analytical tools and self-service capabilities that help product teams understand performance drivers, risks, and opportunities.
• Identify and scale practical applications of AI and advanced analytics that improve forecasting, diagnosis, decision support, and management efficiency.

Innovation Adoption:

• Accelerate the adoption of innovation including AI for the Health Products portfolio, focused on applying proven tools, practices and technologies that improve product performance and business outcomes.
• Partner with product leaders to identify high-value opportunities, assess readiness and expected value, and prioritize innovations with a credible path to adoption and measurable impact.
• Design practical adoption plans, pilots, playbooks, and enablement supports that help product teams incorporate new capabilities into day-to-day management rather than treating innovation as a stand-alone activity.
• Measure adoption, realized value, and business outcomes; address barriers to scale; and discontinue initiatives that do not demonstrate sufficient impact.

Leadership & Influence:

• Build and lead a high-performing team with strengths in performance management, analytics, innovation adoption, and business problem solving.
• Establish strong relationships with product leaders and functional partners, using evidence and constructive challenge to improve decisions, accelerate adoption, and strengthen outcomes.
• Promote a culture of measurable outcomes, transparency, curiosity, experimentation, and continuous improvement.

What do you need to succeed?

• 10+ years of progressively senior experience in performance management, group benefits pricing, management consulting, or a related discipline.
• An advanced degree or professional designation in actuarial science, business administration, accounting, or a related discipline is considered an asset.
• Experience in group benefits or health insurance is preferred.
• Strong analytical acumen, with the ability to connect customer, operational, risk, and financial measures into a coherent view of product performance.
• Proven ability to convert complex analysis into clear implications, decisions, and actions for senior leaders and cross-functional partners.
• Strong leadership, influencing, and relationship-building skills within a matrix organization, including the ability to challenge assumptions and create accountability without relying on direct authority.
• Excellent written and verbal communication skills, with a track record of producing concise, decision-ready performance narratives.
• Known for coaching and developing talent across analytics, problem solving, performance management, and stakeholder leadership.

The base salary for this position is between$110,000-$160,000annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.

• Health & Wellness: Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.

• Financial Security: Company-matching pension plan,share ownership program andadditionalinvestment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity: We provide an workplace whereemployeesfeel connected and supported through Employee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

Learn moreabout Canada Life .

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Location: London, ON, CA Toronto, ON, CA Winnipeg, MB, CA