Director, Patient Experience Strategy (Hybrid)

Alexion; Mississauga; Hybrid; CAD 130,000 - 160,000; Full time

Job summary

A leader in rare disease care in Canada is seeking a Director, Patient Experience to enhance patient journeys and drive measurable outcomes. The ideal candidate will have over 10 years of experience in leadership roles, particularly in sales and marketing. Responsibilities include defining patient experience strategy, building external relationships, and overseeing financial performance. Join a diverse team committed to making a difference and celebrating innovation.

Benefits

Tailored development programs

Flexible working hours

Diversity and inclusion initiatives

Qualifications

• 10+ years of relevant leadership experience, including roles in sales and marketing.
• Proven ability to align franchise/divisional vision and priorities.
• History of designing customer solutions that drive business impact.

Responsibilities

• Define and champion a patient experience strategy for rare diseases.
• Embed a relentless patient and HCP focus into the culture.
• Shape strategic partnerships to deliver market-leading service levels.

Skills

Leadership experience

Analytical skills

P&L management

Communication skills

Relationship building

Education

Bachelor's degree

MBA or advanced degree

Job description

A leader in rare disease care in Canada is seeking a Director, Patient Experience to enhance patient journeys and drive measurable outcomes. The ideal candidate will have over 10 years of experience in leadership roles, particularly in sales and marketing. Responsibilities include defining patient experience strategy, building external relationships, and overseeing financial performance. Join a diverse team committed to making a difference and celebrating innovation.