Director, Operations, MB, ON

Mary Brown's Inc; Markham; Hybride; CAD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Extended health benefits

RRSP/retirement plan with employer on

3 weeks vacation

Wellness program + on-site gym

Résumé du poste

Mary Brown's Inc is seeking a Director, Operations in Ontario to lead a team of District Managers across QSR franchised and corporate stores. You will drive revenue, operational excellence, and brand standards while coaching franchisees and store managers.

You will develop annual operating plans, coordinate business development, review performance metrics, and implement initiatives to improve profitability, customer experience and loyalty.

Qualifications

• Bachelor's degree in business or related field.
• 5+ years of deep operations experience in QSR, retail, food & beverage, or similar industry.
• Multi-unit franchise operations experience preferred.
• Strong relationships with clients, colleagues, business partners.
• Experience in project management, budgets, P&L, supervision, customer service, and conflict resolution.
• Ability to present operational information both orally and written.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Ability and willingness to travel as needed for business unit.
• Overwhelming sense for exceptional customer service.

Responsabilités

• Collaborate with franchisees to optimize restaurant operations for immediate and long-term progress.
• Cultivate relationships with franchisee owners and operators, and senior leaders to drive performance.
• Oversee performance of corporately owned stores.
• Engage franchisee teams in data-informed discussions to set objectives.
• Formulate and execute action plans addressing brand standards and food safety concerns at their root.
• Aid in the assessment and communication of franchisee performance metrics.
• Facilitate learning and sharing of best practices via group presentations and training.
• Ensure full brand standards compliance across products, equipment, tools, processes and initiatives.
• Lead a team of District Managers to drive revenue and customer experience.
• Partner with Franchise team to identify open markets, interview buyers, and review business plans.
• Support market expansion and multi-unit growth, renewals, transfers.
• Develop annual operating plan and budget, forecast updates (financial and development).
• Review and summarize business data for senior management.
• Other duties, as assigned.

Connaissances

Operations management

Franchise operations

Relationship building

Project management

Budgeting

Customer service

Travel willingness

MS Office

Leadership

Formation

Bachelor's degree in business

Outils

Microsoft Office

Description du poste

Job Title: Director, Operations, Ontario

Reports to: President

Leads a team of District Managers to support QSR franchised and corporate stores within an assigned region. Responsible for coordination of business development efforts and initiatives within assigned region. Accountable for driving franchisee sales and profit, coaching for operational excellence, and enforcing brand standards by providing high level business consulting expertise and advice to a defined group of franchisees. Ultimately responsible to develop and achieve annual operating plans and influence franchisees/store managers to optimize their profitability, growth and customer experience and loyalty.

Job Responsibilities

• Collaborate with and offer guidance and support to franchisees in optimizing restaurant operations for both immediate and long-term progress.
• Cultivate effective professional relationships with franchisee owners and operators, and senior leaders, facilitating productive information exchange to drive performance.
• Oversee the performance and management of corporately owned stores
• Engage franchisee teams and senior leaders in data-informed discussions to establish and work towards enduring operational and service objectives.
• Formulate, garner consensus for, and execute action plans addressing critical brand standards and food safety concerns at their root.
• Aid in the assessment and communication of franchisee performance and key operational determinants/metrics.
• Facilitates learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
• Ensures full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences.
• Lead a team of District Managers to drive revenue in their assigned areas, operational excellence, and a progressive customer experience sentiment.
• Partner with Franchising Team to identify open markets, interview and approve prospective buyers, and review business plans for current owners wishing to expand their business.
• Support market expansion, develop multi-unit growth, support renewals, and transfers to ultimately strengthen the quality of franchisees in the system.
• Develop annual operating plan and budget in line with our bigger strategic objectives, prepares monthly/quarterly forecast updates both financial and development.
• Review and summarizes business data for senior management report and discussion
• Other duties, as assigned.

Preferred Skills

• Bachelor's degree in business or related field required
• 5+ years of deep operations experience in QSR, retail, food & beverage, or similar industry. - Multi-unit franchise operations experience preferred.
• Strength in building and developing relationships with clients, colleagues, business partners
• Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required.
• Ability to present operational information both orally and written
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Ability and willingness to travel as needed for business unit
• Possesses an overwhelming sense for “Exceptional Customer Service

About Us

MBI Brands (the “Company”) is one of Canada's largest privately held restaurant companies, franchising and operating two premium QSR brands—Mary Brown's Chicken and Fat Bastard Burrito. Both brands have established MBI Brands as a nationally recognized franchisor of choice. Renowned for its family-like culture, the Company fosters an environment where team members can grow, thrive, and make meaningful contributions. Driven by a dedicated team of Operators Who Care, MBI Brands is committed to excellence, best‑in‑class service, and serving guests, teams, and communities worldwide.

We are a team of Operators Who Care, strongly focused on excellence, best-in-class service, and caring for our guests, teams and communities across the globe. We celebrate our people—from new hires to our most tenured employees—creating a culture built on respect, inclusivity, collaboration and teamwork. With nearly 400 locations worldwide and plans to double our footprint in the next few years, we are embarking on exciting expansions into both new and existing markets, including the UK, Mexico, India, and Pakistan.

MBI Brands holds the prestigious Canada’s Best Managed (Platinum Member) designation and has also received numerous awards, including the Canadian Franchise Association’s Franchisee Satisfaction Award.

We are proud to offer a range of unique and attractive benefits:

• Extended health benefits coverage including dental coverage, critical illness coverage, life insurance, and long-term disability
• Eligibility to participate in our retirement savings plan with employer match
• Minimum of three weeks paid vacation
• Wellness programs, with an on-site gym and personal trainer

Bonus eligibility: discretionary annual bonus.

Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

This posting is for an existing vacancy.

MBI Brands is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where employees feel valued, respected and inspired to thrive as their authentic selves. We value diversity of thought and the unique skills, perspectives and experience each individual brings to the Company. We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+.

We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process.