Director, Operations

Paladin Airport Security Services; Edmonton; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading security services company is seeking a Director of Operations to oversee service delivery at multiple airports in Alberta and beyond. The ideal candidate will have over 7 years of management experience, strong leadership skills, and the ability to work in a regulated environment. This role requires a commitment to operational excellence and the ability to navigate complex challenges. If you're ready to make a positive impact, we want to meet you!

Qualifications

• 7+ years of management experience, preferably with a large workforce.
• Expert communication skills to navigate difficult conversations.
• Ability to obtain Transportation Security Clearance and Secret Clearance.

Responsibilities

• Oversee all aspects of service delivery in Class 2 / 3 Airports.
• Monitor day-to-day performance and identify operational risks.
• Provide leadership and mentorship to Operations Managers.
• Deliver operational excellence according to KPIs and SLAs.
• Respond to emergency situations in a 24 / 7 operation.

Skills

Leadership

Communication skills

Business acumen

Data analysis

Flexibility in high-stakes environments

Education

Diploma or Degree in Criminology or Business

Job description

Overview

Director, Operations

We are recruiting a Director, Operations- Class 2 / 3 based out of Calgary, Edmonton or Winnipeg Airport.

Reporting to the Senior Director of Operations, the Director, Operations will primarily be responsible for overseeing all aspects of service delivery within their zone (Class 2 / 3 Airports in Alberta, Saskatchewan, Manitoba and Northwest Territories), while coordinating with the Support Service Departments (People & Culture, Quality Assurance, and Improvement) to produce efficient day-to-day delivery of screening service operations in alignment with all applicable Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s). The Operations Director will be responsible for providing leadership, mentoring, and coaching of the Operations Managers, who will directly perform Management and Administrative Services of the screening operations.

Responsibilities

• Build and maintain strong collaborative relationships with staff at all levels (front-line to senior leaders), the client (CATSA), union representatives and aerodrome stakeholders
• Monitor day-to-day performance of the operation, identifying risks and assessing overall efficiency and effectiveness
• Responsible for managing budget (billable and non-billable hours, headcount requirements etc.)
• Deliver operational excellence to ensure all operational objectives are met as set out in the KPI’s and SLA’s
• Identify and implement service improvement to prevent security breaches, increase throughput and improve customer service
• Work closely with multi-disciplinary departments to identify positive / negative trends and refine policy and procedures to enhance operational success
• Champion Paladin’s CARE Culture by aligning operational deliverables and the employee experience to drive continuous improvement, accountability, respect and excellence
• Support Operations Managers and Labour Relations for sensitive and complex Labour Relations issues
• Provide leadership, mentorship and guidance to Regional Operations Managers and Service Delivery Managers
• Respond to emergency or escalated situations in a 24 / 7 operation as required

Qualifications

• 7+ years of management experience, ideally managing a large workforce
• Diploma or Degree in a related field (i.e. Criminology, Business) is a strong asset
• Experience working in a heavily regulated environment and / or familiarity with the Aviation industry is a strong asset
• Previous experience managing a unionized workforce
• Proven leadership, management and mentorship excellence
• Expert communication skills with the ability to lead and navigate difficult conversations
• Strong business acumen with the ability to analyze data and make sound strategic decisions
• Flexibility to support dynamic and high stakes 24 / 7 environment
• Ability to travel 20-50% (approx.). Travel need is based on operational requirements
• Clean criminal background (no unpardoned convictions)
• Able to obtain a Transportation Security Clearance and Secret Clearance

Posting open until filled.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you\'d like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!