Director of Sales, Customer and Solutions Enablement

Harris; Markham; On-site; CAD 85,000 - 100,000; Full time

Job summary

A leading software provider is seeking a dedicated Director of Sales for Customer and Solutions Enablement. This remote role entails delivering impactful product demonstrations and engaging with clients to understand their unique needs. Candidates should have a Bachelor's degree and proven experience in technical sales, with knowledge of utility billing being a strong asset. Join our dynamic team and contribute to the success of innovative software solutions.

Benefits

3 weeks vacation and 5 personal days

Comprehensive Medical, Dental, and Vision benefits

Employee stock ownership

RRSP / 401k matching programs

Lifestyle rewards

Qualifications

• Proven experience in technical sales or implementation services, preferably in utility billing.
• Strong problem-solving skills and the ability to analyze and interpret client requirements.
• Experience in developing, evaluating, and managing the RFP process.

Responsibilities

• Deliver product demonstrations showcasing the value of the Enterprise Customer Information System.
• Engage with clients to understand their unique business needs and challenges.
• Collaborate with cross-functional teams to drive product improvements.

Skills

Crisis Management

Marketing

Public Relations

Fundraising

Media Relations

Constant Contact

Strategic Planning

Social Media Management

Team Management

Public Speaking

Wordpress

Writing Skills

Education

Bachelor's degree in engineering, Computer Science, Business, or a related field

Job description

A division of Harris Advanced is seeking a dedicated and results-driven Director of Sales Customer and Solutions Enablement to join our dynamic team in the utility billing this pivotal role you will be responsible for effectively presenting our cutting-edge Enterprise Customer Information System during product demonstrations building partnerships with leading industry consultants and third-party software providers as well as collaborating closely with cross-functional teams to gather valuable insights that contribute to shaping our product roadmap. If you possess exceptional communication skills a foundation in utility billing operations meter to cash processes a desire to deliver an unparalleled customer experience and commitment to continuous improvement we invite you to apply and make a significant impact on our companys growth and success.

Base Salary : Up to 100K Variable Comp

This remote role welcomes candidates anywhere in Canada and the US. Up to 50% of travel to North America and the Caribbean is required for this role. A valid passport / visa is required for travel.

What your impact will be :

Technical Expertise : Develop a deep understanding of the technical aspects of the Enterprise Customer Information System and related Harris products including its architecture integration capabilities and customization options to address client inquiries effectively.

Product Presentation : Deliver compelling and insightful product demonstrations to prospective clients showcasing the features benefits and value propositions of our Enterprise Customer Information System as well as peripheral Harris utility solutions integrated with it.

Client Engagement : Engage with potential clients in a consultative manner understanding their unique business needs and challenges as outlined in the RFP configure our platforms and align our solutions to meet these requirements.

Enhance Demo Capacity : Lead efforts to enhance and maintain our companys cloud-based demo environment third-party application integrations leverage internal tool sets to further automate configuration processes and enhance user persona stories or workflows to align with RFP requirements.

Competitive Analysis : Lead the creation and maintenance of processes and platforms that support the aggregation and analysis of competitive analysis which deliver insights that guide our product positioning and demo.

Product Road Map : Attend industry conferences network with leading consultants and collaborate with internal cross functional teams to stay up to date with industry trends competitive landscape and emerging technologies within the utility billing sector to aid in the refinement and enhancement of the product roadmap.

Enablement and Training Focus :

Lead the development of materials and processes with cross functional teams that enable new team members to deliver future demos and configure our solutions for RFP includes documenting standard operating procedures (SOPs) for custom demo setup and repurposing that content to support colleagues in delivering effective high-level demonstrations to our install base (IB).

Continuous Learning :

Continuously enhance your product knowledge industry understanding and presentation skills to remain a trusted advisor to clients and support the businesses commitment to continuous improvement.

What we are looking for :

• Bachelors degree in engineering Computer Science Business or a related field.
• Proven experience in technical sales or implementation services preferably within the utility billing sector or related industry.
• A foundation in utility billing operations and meter to cash processes.
• Experience developing evaluating and managing the RFP process for municipal utilities.
• Excellent presentation and communication skills with the ability to convey complex technical concepts in a clear and understandable manner.
• Strong problem-solving skills and the ability to gather analyze and interpret client requirements.
• Proficiency in collaborating with cross-functional teams to drive product improvements.
• Familiarity with enterprise software solutions technical architecture and integration processes.
• Adept at building rapport and trust with clients as well as internal stakeholders.
• Results-oriented mindset with a demonstrated track record of meeting or exceeding sales targets.
• Willingness to travel for client meetings and industry events as needed.

If you are a driven and technically astute professional who thrives in a client-focused environment this role offers a unique opportunity to combine your technical expertise with exceptional business acumen. Join our team and play a pivotal role in shaping the success of our Enterprise Customer Information System within the utility billing sector. Apply now to contribute to our companys growth and innovation.

What we can offer :

3 weeks vacation and 5 personal days

Comprehensive Medical Dental and Vision benefits starting from your first day of employment

Employee stock ownership and RRSP / 401k matching programs

Lifestyle rewards

Remote work and more!

About Harris :

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (CSI symbol CSU on the TSX) Harris has become the cornerstone for CSIs investment in utility local government school districts public safety and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus combined with acquiring businesses that build upon or complement our offerings has helped drive our success. Harris will continue to growth through reinvestment both in the people and products that we offer and making investments in acquiring new businesses.

About Advanced Utility Systems :

Advanced Utility Systems was established in 1997 to provide Customer Information and Billing solutions exclusively to municipal investor owned and cooperative utilities. With more than 150 successful customer deployments across North America Central America South America and the Caribbean Advanced has the experience required to deliver a successful implementation of your mission critical CIS.

#LI-remote

Required Experience :

Director

Key Skills

• Crisis Management
• Marketing
• Public Relations
• Fundraising
• Media Relations
• Constant Contact
• Strategic Planning
• Social Media Management
• Team Management
• Public Speaking
• Wordpress
• Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1