Director of Sales and Operations

JRoss Recruiters; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading retail recruitment firm is looking for an experienced multi-unit leader to enhance service standards and drive strong sales results across multiple locations. The ideal candidate has 7-10+ years of progressive leadership experience, strong communication skills, and a strategic mindset. This role offers high visibility within the organization and the opportunity to influence long-term growth. Applicants are required to submit resumes and cover letters in MS-Word format.

Qualifications

• 7-10+ years of progressive multi-unit leadership in specialty retail.
• Proven ability to elevate service standards across multiple locations.
• Strong background in process improvement and scalable operational systems.

Responsibilities

• Establish and elevate service standards for customer experience.
• Lead multi-unit leaders to deliver strong sales results.
• Mentor District/Area Managers to build engaged teams.
• Collaborate with merchandising, marketing, HR, and supply chain.

Skills

Multi-unit leadership

Customer experience enhancement

Process improvement

Strategic insights

Communication skills

Job description

Key Responsibilities

• Establish and elevate service standards to ensure a consistently exceptional customer experience.
• Refine, standardize, and simplify processes to improve efficiency and store productivity.
• Drive consistent execution of brand standards, merchandising directives, and operational procedures.

Sales and Performance

• Lead multi-unit leaders to deliver strong sales results through effective coaching and strategic insights.
• Develop plans to strengthen conversion, average transaction value, product knowledge, and store performance.
• Analyze business trends and performance metrics to identify opportunities and implement improvement strategies.

People Leadership and Culture

• Mentor District/Area Managers to build strong, engaged, and customer-focused teams.
• Foster a culture of accountability, performance, and continuous improvement.
• Build succession plans and development pathways for future leaders.

Process and System Improvement

• Enhance workflows including inventory accuracy, labour optimization, and visual merchandising routines.
• Introduce tools and processes that support effective field execution.
• Lead change management initiatives that strengthen consistency and operational excellence across locations.

Cross-Functional Partnership

• Collaborate with merchandising, marketing, HR, and supply chain to align operations with business strategy.
• Ensure strong feedback loops from the field to support timely decision-making.

Requirements

7–10+ years of progressive multi-unit leadership in specialty retail, lifestyle brands, or premium retail.

Proven ability to elevate service standards and improve execution across multiple locations.

Strong background in process improvement and building scalable operational systems.

Demonstrated success leading District/Area Managers and supporting teams through growth and change.

Excellent communication and relationship-building skills; collaborative and adaptable.

A strategic yet hands‑on leader who thrives in customer‑focused retail environments.

Corporate Culture

A beloved specialty retailer with a distinct brand identity and strong customer affinity.

The opportunity to lead transformative improvements that elevate the store experience.

High visibility within the organization and the ability to influence long‑term growth.

A culture that values authenticity, innovation, and empowered leadership.

Resume

Please attach resume in MS-Word format.

More information

• Files must be less than 5 MB.
• Allowed file types: doc docx.

Cover Letter

Please attach cover letter in MS-Word format.

More information

• Files must be less than 5 MB.
• Allowed file types: doc docx.

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