Director of Operations: Banking & Core Systems Leader

Provincial-Credit-Union-2; Charlottetown; On-site; CAD 134,000 - 158,000; Full time

Benefits offered by this job

Bonus program

Benefits package

Pension plan

Vacation and personal days

Tuition reimbursement

Wellness/fitness allowance

Low banking fees

Job summary

Provincial Credit Union in PEI seeks a Director of Operations to lead Core Banking, Lending Administration, and Deposit & Account Administration. You will translate strategic priorities into operational plans, drive improvements, and ensure strong controls and service delivery across the organization.

You’ll coach managers, foster collaboration, and build trusted partnerships with internal teams and external partners while advancing risk management, technology enablement, and customer experience

Qualifications

• Bachelor’s degree in business, commerce or related discipline.
• 10+ years of progressively responsible management or leadership experience; or an equivalent combination of education, training and relevant experience within the financial services industry.
• Significant experience in banking or credit union operations, administration or related financial services functions.
• Demonstrated experience leading managers and multiple functional areas, including performance management and employee development.
• Experience leading cross-functional projects, system implementations, process improvement initiatives and organizational change.
• Experience developing and maintaining operational processes, policies, procedures and controls.
• Experience managing relationships with third-party providers and strategic partners.

Responsibilities

• Provide strategic direction and operational oversight for Core Banking, Lending Administration, and Deposit & Account Administration, ensuring alignment with PCU’s strategic priorities.
• Lead operational planning, process improvement and standardization initiatives to improve efficiency, strengthen controls and enhance the member and employee experience.
• Ensure banking operations are accurate, consistent, reliable and compliant with established policies, procedures, risk requirements and service expectations.
• Oversee core banking systems and related operational platforms, ensuring business needs are considered in technology initiatives, system implementations and operational changes.
• Lead cross-functional projects and organizational initiatives, including the effective planning, communication and implementation of changes affecting banking operations.
• Monitor operational performance, service levels, risks, capacity and resource requirements, identifying issues and implementing sustainable solutions.
• Build and maintain effective relationships with internal partners, third-party providers and industry stakeholders to support reliable and effective banking operations.
• Lead, coach and develop departmental managers, establishing clear expectations, accountabilities and performance objectives while supporting leadership development and succession planning.
• Foster a collaborative culture of accountability and continuous improvement, encouraging employees to identify opportunities, simplify processes and contribute practical solutions.
• Provide recommendations to the Chief Operating Officer and Management Team on operational priorities, systems, processes, resources and opportunities for improvement.

Skills

Leadership

Strategic thinking

Banking operations

Risk management

Change management

Education

Bachelor’s degree in business, commerce or related discipline

Equivalent combination of education, training and relevant experience

Job description

Provincial Credit Union in PEI seeks a Director of Operations to lead Core Banking, Lending Administration, and Deposit & Account Administration. You will translate strategic priorities into operational plans, drive improvements, and ensure strong controls and service delivery across the organization.

You’ll coach managers, foster collaboration, and build trusted partnerships with internal teams and external partners while advancing risk management, technology enablement, and customer experience