Director of Operations

Syntronic; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

An Electronic Manufacturing Services provider located in Ottawa is seeking an experienced Operations and Supply Chain Manager. You will oversee operations leadership, manage supplier relationships, and lead the implementation of ERP/MRP systems. The ideal candidate has over 5 years of leadership experience and a background in supply chain management. The role offers competitive salaries and a comprehensive benefits package.

Benefits

Competitive salaries

Dynamic working environment

Comprehensive benefits package

Professional growth opportunities

Qualifications

• 5+ years of progressive leadership experience in operations and/or supply chain management.
• Proven expertise with ERP/MRP systems and strong proficiency in MS Excel and MS Office tools.
• Excellent organizational, analytical, and problem-solving skills with attention to detail.

Responsibilities

• Oversee execution, risk management, material availability, customer communication, and change management.
• Assist with strategies for layout, expansion planning, and continuous operational improvements.
• Lead ERP/MRP implementation and utilization to drive efficiency and visibility.

Skills

Leadership

Operations Management

Supply Chain Management

ERP/MRP Systems

Analytical Skills

Communication Skills

Education

College Diploma or Bachelor’s degree in Business or Supply Chain Management

Professional certifications such as APICS, PMAC

Tools

MS Excel

MS Office

Job description

Syntronic Production Services Canada is an Electronic Manufacturing Services provider located in Ottawa’s west end. Committed to our customers’ success, we understand that our people are our greatest asset, and we are always on the lookout for great talent.

What You Will Do

• Participate in annual business plan review including:
• Capital equipment planning
• Sales forecasting and revenue targets
• Net income targets and expense controls
• On-time delivery (OTD) performance
• Non-conformance reduction initiatives
• Performance management reviews and salary adjustments
• Operations Leadership
• Oversee execution, risk management, material availability, customer communication, and change management.
• Direct the management team to ensure production, warehousing, and supply chain operations are aligned with business goals.
• Assist with strategies for layout, expansion planning, and continuous operational improvements.
• Lead ERP/MRP implementation and utilization to drive efficiency and visibility across the organization.
• Ensure compliance with occupational health and safety standards while maintaining facilities and equipment reliability.
• Account Management & Customer Support
• Meet with potential new customers and support business development activities.
• Oversee preparation of accurate and timely quotes.
• Manage inventory planning, MOQ excess, and build plan reviews.
• Communicate delivery commitments clearly and proactively.
• Supply Chain Management
• Gather raw material pricing information to produce costed bills of material for customer quotations.
• Actively review MRP outputs to anticipate raw material and component supply needs.
• Collaborate with suppliers to confirm product pricing, lead times, and performance.
• Purchase raw materials in line with the production schedule and budget requirements.
• Monitor and expedite purchase orders to ensure adherence to delivery schedules.
• Track and report supplier performance metrics and implement continuous improvement initiatives.
• Build strong relationships internally and externally to drive optimal supply chain performance.

What You Will Need

• 5+ years of progressive leadership experience in operations and/or supply chain management.
• Proven expertise with ERP/MRP systems and strong proficiency in MS Excel and MS Office tools.
• Excellent organizational, analytical, and problem-solving skills with attention to detail.
• Strong interpersonal and communication skills, with the ability to work collaboratively across departments and with external partners.
• Demonstrated success in managing budgets, inventory, and supplier relationships.
• College Diploma or Bachelor’s degree in Business, Supply Chain Management, or related field (MBA or advanced certifications are an asset).
• Professional certifications such as APICS, PMAC, or equivalent Supply Chain/Operations qualifications preferred.
• Experience in prototype/NPI or low-volume manufacturing environments is considered an asset.

We offer competitive salaries, a dynamic working environment, the potential for professional growth and career development, as well as a comprehensive benefits package.