Director of Operations

Marriott Hotels Resorts; Canada; On-site; CAD 107,000 - 113,000; Full time

Job summary

A leading hotel in Ontario seeks a Director of Operations to oversee guest services, food and beverage operations, and staff retention. The ideal candidate will have strong leadership skills and experience managing hotel departments. Offering a salary range of $77,000 to $80,000 annually, this position promises to provide a dynamic work environment where excellence in guest service is key.

Qualifications

• Proven director-level experience in operations management.
• Strong ability to manage hotel departments effectively and ensure guest satisfaction.
• Exemplary leadership and interpersonal skills.

Responsibilities

• Implement hotel policies and assist management with updates.
• Manage front desk, reservations, and housekeeping operations.
• Oversee departmental expenses and maintain budget accuracy.
• Direct revenue maximization activities at the hotel.
• Maintain confidentiality of company information.

Skills

Risk Management

Negotiation

Operational Management

Smartsheets

Strategic Planning

Team Management

Budgeting

Leadership Experience

Program Development

Supervising Experience

Financial Planning

Education

Experience in a director role

Job description

Description

Additional Information: This hotel is owned and operated by an independent franchisee Hogan Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Overview

We are seeking a dynamic and strategic Director of Operations to lead and optimize our hotels core this pivotal role Guest Services and staff retention will be the focus you will lead all food and beverage operations ensuring exceptional dining experiences and seamless service throughout the hotel. This role also oversees key guest service departments including the front office reservations housekeeping telephone operations night audit and guest transportation to maintain a cohesive and elevated overall guest experience. Your leadership will ensure that all departments work cohesively to meet organizational goals enhance efficiency and deliver exceptional service. This is an exciting opportunity for a seasoned professional passionate about shaping operational success and inspiring high-performing teams.

Responsibilities

• Adhere to all hotel policies and procedures. Implement Company policies and assist management with updating company policies.
• Adhere to and implement departmental policies and procedures for telephone front desk housekeeping reservations sundry shop and guest transportation.
• Be knowledgeable of information contained in circulated management reports and financial statements.
• Participate in career-oriented continuing education programs.
• Assure the maintenance of accurate complete and thorough departmental files on topics such as vendors equipment supplies forms in accordance with company standards for file maintenance.
• Assure the maintenance of data relevant to forecasting hotel revenue and departmental expenses.
• Supervise the maintenance of records on hotel supplies so inventories are always maintained at a level to achieve guest satisfaction and efficient operations.
• Direct the revenue maximization activities of the front desk and reservations departments to achieve the maximum potential room revenue each day.
• Assure the maintenance of complete organized and accurate files of past guest transactions including folios registration cards credit-card vouchers Paid-out slips government travel orders and other documents.
• Maintain departmental expenses within budget limitation except as approved in advance by the general manager.
• Represent the hotel with enthusiasm professionalism and businesslike appearance and demeanor to all hotel guests clients prospective clients agents and the community.
• Be knowledgeable on all important hotel features amenities and services for our hotel and competitors.
• Maintain good working relationships with all hotel employees.
• Be knowledgeable on hotel room rates and rate setting in all systems.
• Maintain the confidentiality of proprietary company information including but not limited to hotel performance statistics client agreements prospective business hotel financial information and employee personal and salary information throughout and after employment by the hotel.

Required Experience

Director

Key Skills

Risk Management, Negotiation, Operational management, Smartsheets, Strategic Planning, Team Management, Budgeting, Leadership Experience, Program Development, Supervising Experience, Financial Planning

Employment Type: Full-Time

Experience: years

Vacancy: 1

The salary range for this position is $77000 to $80000 annually.

Salary: 77000 - 80000

This company is an equal opportunity employer.

About Delta Hotels by Marriott Ontario Airport

At Delta Hotels by Marriott Ontario Airport we blend sleek modern comfort with the vibrant energy of Southern California. Launched in September 2024 as the Inland Empire's newest premium full-service hotel we offer guests a seamless travel experience designed for both relaxation and productivity. Steps from Ontario International Airport and minutes from world-class shopping entertainment and outdoor adventure we bring fresh style and exceptional service to one of the region's fastest-growing destinations.

Our team takes pride in delivering the elevated service and effortless hospitality that Delta Hotels is known for worldwide. Join us and be part of a dynamic growing hotel where every day brings new opportunities to create memorable experiences for our guests. Your journey starts here!

Benefits

Yearly Salary Salary: 77000 - 80000