Director of Lead Gen & Customer Success

Canon Canada; Brampton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company located in Brampton is seeking a Business Development Manager to build and lead their Customer Success & Lead Generation department. The ideal candidate will possess strong leadership abilities and extensive call centre experience, ensuring that their team meets lead targets. You will be responsible for establishing processes, developing marketing partnerships, and coaching team members. This is an excellent opportunity for a dynamic individual to drive success in a collaborative environment.

Benefits

Comprehensive health coverage

Life insurance

Vacation and Paid Personal Time

Tuition Assistance Program

Employee referral program

Community involvement

Qualifications

• 5-8 years of call centre experience with at least 3 years of supervisory experience.
• Superb analytical skills to effectively reach prospects and create efficient processes.
• Excellent project and process management skills are essential.

Responsibilities

• Lead and develop a team of Customer and Lead Representatives to meet KPIs and sales quotas.
• Establish frameworks for success including training and best practices.
• Collaborate with Marketing to align campaign objectives.

Skills

Leadership

Analytical skills

Project management

Bilingual (French and English)

Education

Post-Secondary education

Tools

Pardot

Salesforce

Call Automation

Job description

A leading technology company located in Brampton is seeking a Business Development Manager to build and lead their Customer Success & Lead Generation department. The ideal candidate will possess strong leadership abilities and extensive call centre experience, ensuring that their team meets lead targets. You will be responsible for establishing processes, developing marketing partnerships, and coaching team members. This is an excellent opportunity for a dynamic individual to drive success in a collaborative environment.