Director of IT Operations & Service Delivery

BioScript Solutions Career; City of Moncton; On-site; CAD 100,000 - 130,000; Full time

Job summary

A healthcare solutions provider in Moncton is seeking a Director IT Operations & Service Delivery to manage IT infrastructure and operations. The ideal candidate will have over 10 years of experience in strategic planning and operations management, with a focus on both on-premise and cloud technologies. This role offers a competitive salary with growth opportunities in a vibrant culture.

Benefits

Growth Opportunities

Vibrant Culture

Competitive salary and benefits package

Qualifications

• 10+ years of relevant work experience.
• Proven experience in IT infrastructure strategic planning, development project management.
• Understanding of on-premise and cloud technologies.

Responsibilities

• Lead a team of professionals in accordance with the company values.
• Collaborate with CIO for long-term strategic plans.
• Ensure business continuity and disaster recovery.

Skills

Risk Management

Negotiation

Operational management

Smartsheets

Strategic Planning

Team Management

Budgeting

Leadership Experience

Program Development

Supervising Experience

Financial Planning

Education

Degree in computer science, information systems, or business administration with technology

Job description

Overview

Empowering lives healing hearts embracing future

The Director IT Operations & Service Delivery will play a crucial role in BioScripts overarching IT management. You will be responsible for a broad range of functions including but not limited to strategic planning and evolution of BioScripts infrastructure and technology operations to ensuring that various IT Operations sub-teams are delivering reliable and responsive day-to-day operations.

The Director of IT Operations and Service Delivery will plan design and direct all operational activities of the IT Operations department as well as provide direction and support for IT solutions that enhance mission-critical business operations. You will work closely with decision-makers in other departments to identify recommend develop implement and support cost-optimized technology solutions for all aspects of the organization.

What we offer

• Growth Opportunities: Committed to fostering a culture of growth where every team member is encouraged to pursue new skills expand their knowledge and advance their careers.
• Vibrant Culture: Over 1500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Our People Say It Best: Compensation: Competitive salary incentive program and comprehensive benefits package.
• What & Where: Moncton NB
• Closing Date: October 24th 2025

Why BioScript Solutions

At BioScript were not just a companywere a fast-growing company always putting patients first. Recognized as one of Canadas Best Managed Companies we believe in pushing boundaries setting trends and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey

Your Mission

Leadership

• Lead a team of professionals in accordance with the companys values.
• Set clear team goals monitor team performance and report on metrics and discover training needs and provide coaching.
• Motivate team members recognize high performance and reward accomplishments listen to team members feedback and resolve any issues or conflicts.
• Delegating tasks and set deadlines for your internal team encourage creativity and risk-taking suggest and organize team building activities.

Strategic Planning

• Collaborate with CIO to formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-optimized solutions.
• Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands disruptions and opportunities with the longer-term strategic vision.
• Provide technology guidance road maps principles standards technical architecture and best practices to operational and project teams.
• Develop and implement all relevant IT policies and procedures.
• Direct research on potential new and innovative technology solutions and implementations.
• Oversee technical / technology architecture and collaborate with other technology leaders on overall enterprise architecture.
• Regularly conduct strategic capacity planning exercises.

Technology Operations Management

• Deliver on operational and process projects to improve IT services and functions.
• Ensure business continuity and disaster recovery.
• Review the performance of IT systems (networking telecommunications data storage etc.) to determine operating costs productivity levels service levels and upgrade requirements.
• Establish and maintain regular written and in-person communications with the organizations senior leaders department heads and end users regarding pertinent IT activities.
• Benchmark analyze report on and make recommendations for the improvement of the IT infrastructure and IT systems.
• Authorize and oversee the deployment monitoring maintenance development and support of all infrastructure primarily cloud but some on-premise.
• Oversee and provision end-user services including help desk and technical support services.
• Where necessary re-engineer infrastructure to better align with business processes tactical planning and strategic vision.
• Improving the maturity of ITIL capabilities such as incident management change management release management configuration management service catalog and asset management.
• Define and communicate project milestones service level agreements and resource allocation to the executive team department leads support staff and end users.

Financial Optimization & Vendor Management

• Develop and review budgets and ensure they comply with stated goals guidelines and objectives.
• Develop business case justifications and cost / benefit analyses for IT spending and initiatives.
• Develop bid requirements for all hardware and software upgrades review submitted bids for compliance with stated requirements and makes the appropriate award.
• Oversee negotiation and administration of vendor outsourcer and consultant contracts and service agreements.

What You Bring to the Table

• Education: A degree in computer science information systems or business administration with technology as a core component are preferred.
• Experience: A minimum of 10 years of relevant work experience
• Proven experience in IT infrastructure strategic planning and development project management and / or policy development.
• A good understanding and technical knowledge of both on-premise and cloud technologies networking telecommunication storage and end-user computing.
• Experience with migrating workloads from on-premise to cloud and proactively managing cloud infra costs.
• Experience with systems design and development from business requirements analysis through to implementation and day-to-day management.
• Demonstrated experience developing business processes managing staff budgeting and / or overseeing operations.
• Demonstrated ability to apply IT in solving business problems.
• Excellent written oral and interpersonal communication skills; ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated self-directed and attentive to detail.
• Extensive experience working in a team-oriented collaborative environment.
• Ability to supervise several managers within IT.

Compensation

At BioScript your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location.

Were proud to be an equal opportunity employer. As a people-centric organization were committed to fostering awelcomingculture free of discrimination andtoproviding ahealthy andsafework environmentwhereall team memberscanthrive as our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.

We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at

Ready to make your mark If youre passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team we want to hear from you!

Take a look firsthand at what we do here! - Experience :

Director

Key Skills

Risk Management,Negiotiation,Operational management,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning

Employment Type : Full-Time

Experience : years

Vacancy : 1