Director of Housekeeping

Hotel X Toronto Career; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A luxury hotel in Toronto is seeking a Director of Housekeeping to manage all aspects of the housekeeping department. The ideal candidate will have a minimum of 3 years of hospitality management experience, preferably in a luxury environment, and will be responsible for ensuring high cleanliness standards and effective staff management. This full-time position offers an opportunity to lead a dynamic team committed to excellence.

Qualifications

• Minimum of 3 years Hospitality Management or Rooms experience in a hotel or related industry.
• Housekeeping experience within a luxury hotel environment is an asset.
• Familiarity with Canadian and provincial employment and labour law.
• Ability to communicate effectively with all levels of guests, employees and management.
• Excellent organizational, computer, analytical and problem-solving skills.
• Ability to lift up to 70 pounds.
• Very strong oral and written communication skills.

Responsibilities

• Oversee all aspects of the housekeeping department including managing staff and ensuring cleanliness standards.
• Develop, implement and maintain staff training programs.
• Recruit, train and supervise housekeeping staff.
• Maximize departmental profit and assist in preparing annual budgets.
• Inspect guest rooms and public areas ensuring cleanliness and repair standards are maintained.

Skills

Crisis Management

Marketing

Public Relations

Fundraising

Media Relations

Strategic Planning

Team Management

Public Speaking

Writing Skills

Education

Post-secondary degree in tourism or hospitality

Tools

OPERA

Job description

Job Summary

As a member of the Hotels Senior Leadership team the Director of Housekeeping is responsible to oversee all aspects of the housekeeping department including managing staff labour and ensuring high standards of cleanliness in guest rooms and public areas. Key responsibilities involve managing budgets, ordering supplies, coordinating with other departments and ensuring compliance and safety and hygiene regulations.

Role and Responsibilities

• Establishes room set-ups and cleanliness standards ensuring that these are maintained.
• Develop, implement and enforce departmental and company policies and procedures.
• Develop, implement and maintain hands‑on staff training programs.
• Recruit, train and supervise housekeeping staff including Supervisors, Assistant Managers and Assistant Director.
• Prepares schedules, carries out performance appraisals, mediates staff disputes, trains and develops staff and carries out disciplinary action when necessary.
• Maximize departmental profit where possible.
• Assists in preparing an annual departmental budget, monitoring progress throughout the year.
• Assists in capital projects, carrying out research on suppliers, pricing and fabric selection.
• Sets short and long‑term departmental goals and develops strategies to achieve them.
• Represents the Hotel at meetings of professional associations.
• Counsels staff on personal and work‑related issues.
• Conducts quarterly departmental meetings and attends all required in‑house meetings.
• Sets the day up for success by ensuring accurate and up‑to‑date logbook of the daily activities, follows up on recorded notations as required and conducts daily briefings.
• Meets with guests to resolve complaints and respond to requests.
• Monitors key control procedures.
• Schedules special cleaning projects and monitors the work.
• Inspects guest rooms, guest corridors, public and service areas of the Hotel ensuring that standards of cleanliness and repair are maintained.
• Controls the issuance of guest amenities, room supplies and linens.
• Ensures that health, safety and fire procedures and regulations are followed.
• Liaises with other departments ensuring communication and the coordination of activities.
• Monitors the maintenance of indoor plants, fresh flowers and silk arrangements.
• Complete checks, authorises and submits payroll information. Monitors daily labour costs.
• Participates in taking monthly inventories.
• Investigates new products, liaising with suppliers.
• Authorises discarding of items such as linens, towels, pillows, etc.
• Complies with hotel and corporate policies and procedures.
• Participates in the rotating Manager on Duty seasonal schedule.
• Performs other tasks as assigned by Managing Director.

Qualifications

• Minimum of 3 years Hospitality Management or Rooms experience in a Hotel or related industry.
• Housekeeping experience within a luxury hotel environment is an asset.
• Post‑secondary degree in tourism or hospitality.
• Familiarity with Canadian and provincial employment and labour law.
• Ability to communicate effectively with all levels of guests, employees and management.
• Excellent organizational, computer, analytical and problem‑solving skills.
• Ability to lift up to 70 pounds.
• Very strong oral and written communication skills.
• Experience with OPERA is an asset.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements please advise Human Resources during the recruitment and selection process.

Key Skills

• Crisis Management
• Marketing
• Public Relations
• Fundraising
• Media Relations
• Constant Contact
• Strategic Planning
• Social Media Management
• Team Management
• Public Speaking
• WordPress
• Writing Skills

Employment Type: Full‑Time

Experience: years

Vacancy: 1