Director of Global Customer Experience - iGaming, Remote

Hard Rock Digital; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

A leading online gaming company is seeking a Director of Customer Service to build the customer service operation in Toronto. This role will focus on providing exceptional service to Canadian players, managing performance, and ensuring compliance. Ideal candidates should have senior leadership experience in digital customer service, particularly in the online gaming industry. Competitive pay, remote work options, and a supportive culture are offered.

Benefits

Competitive pay and benefits

Remote working

Startup culture

Opportunities for influence in decision-making

Qualifications

• Proven experience in high-volume digital customer service environments.
• Ability to navigate regulatory environments.
• Experience using data to drive performance.

Responsibilities

• Build and lead customer service operations for Toronto.
• Ensure adherence to KPIs and quality standards.
• Drive initiatives to enhance customer satisfaction.

Skills

Senior leadership background in digital customer service or ecommerce

Experience in the online gaming/iGaming industry

Strong operational leadership

Manager and supervisor development

Analytical mindset

Excellent communication skills

Job description

A leading online gaming company is seeking a Director of Customer Service to build the customer service operation in Toronto. This role will focus on providing exceptional service to Canadian players, managing performance, and ensuring compliance. Ideal candidates should have senior leadership experience in digital customer service, particularly in the online gaming industry. Competitive pay, remote work options, and a supportive culture are offered.