Director of Engineering - Mortgage Creditor Insurance

Manulife Financial; Waterloo; Hybrid; CAD 113,000 - 210,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Flexible working

Job summary

Manulife Financial in Waterloo, Ontario, is seeking a Director for Insurance Technology to lead multi-functional engineering teams delivering client-facing systems for the Insurance and Affinity business in Canada. You will drive architectural design, reliability and user-centric product delivery.

You will shape roadmaps, mentor engineers, and partner with product and IT leadership in a rapidly evolving environment, blending startup energy with enterprise scale.

Qualifications

• Leadership of multi-functional engineering teams
• Strong project management experience including roadmaps and hiring
• Familiarity with agile and DevOps principles, CI/CD
• Experience developing engineers and growing staff
• Excellent written and verbal communication across all levels

Responsibilities

• Lead multi-functional engineering teams dedicated to building and supporting Insurance Technology systems
• Lead teams to redesign and build client facing technology systems for Insurance and Affinity business in Canada
• Assist squads to provide Tier 2 and 3 support under the application criticality framework
• Use reusable frameworks and patterns to deliver key product objectives
• Deliver an exceptional user experience via scalable architectural design
• Guide and motivate engineering staff and ensure team engagement and growth
• Maintain and support services with production reliability and new functionality

Skills

Leadership

Project management

Agile/DevOps

Staff development

Communication

Tools

React

NodeJS

AKS

Azure

Job description

We are evolving our Insurance Technology team, with the mandate to power world-class customer and employee experiences through software and engineering skills. The customer is at the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering engineers with the resources to solve critical problems for the future of the business, which is why we need you. We are seeking a self-motivated Director, obsessed with delivering value, is forward-thinking, and excited to see the successful implementation of the products, frameworks, and patterns delivered.

Position Responsibilities

• Lead multi-functional engineering teams, dedicated to building and supporting Insurance Technology systems
• Lead your teams to redesign and build client facing technology systems in support of our Insurance and Affinity business in Canada
• Assist squads to provide Tier 2 and 3 support under the application criticality framework
• Employ re-usable and extensible frameworks, reference implementations and patterns and build new functionality to deliver on key product objectives
• Deliver an exceptional user experience, through the delivery of products and services with strong and extendable architectural design
• Guide and motivate the development of engineering staff within your team as well as focus on overall team engagement
• Maintain and support these services, with accountability for production reliability and usage, and the delivery of new functionality

Required Qualifications

• 3+ years shown experience leading teams or large scale programs
• Preferred Insurance or Banking industry experience
• A deep, hands-on, background in modern software development and practices
• An entrepreneurial spirit and comfort working within a rapidly changing startup environment; you love the challenge of working on a small team and being part of a larger movement to change the engineering culture of an enterprise
• Strong project management experience (planning, estimation, building roadmaps, hiring and building your teams for required deliverables, etc.)
• Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
• Developing engineers and a passion for growing staff within the organization
• Experimenting with emerging technologies and understanding how they will impact what comes next
• A capacity for constant learning from both success and failure, remaining open to change and continuous improvement
• Excellent organizational and problem-solving abilities that enable you to manage through creative abrasion
• Strong verbal and written communication with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes across all levels in the organization
• Understanding of the fundamentals of capital markets or financial services in support of our service or product offerings (or are ready to learn by doing!)

Preferred Qualifications

• The team works with the following technology:
• Languages such as React, NodeJS, AKS and Azure platform
• As we accelerate our delivery of world-class experiences, we know embracing open-source technologies will help us get there.
• Any experience with open source would be an asset to us.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,260.00 CAD - $210,340.00 CAD

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
• If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.